Beverly Terrace Hotel Beverly Hills, Sonder

Valet wrecked my car and hoped I wouldn't notice! The mandatory valet wrecked my car and nobody, I mean nobody said anything to us. We came out and found our car had been damaged and NOBODY, I mean NOBODY helped us. Not the valet service, not the hotel staff, not the hotel manager! NOBODY! We ended up leaving a night early because of our experience. This had to be an absolute LOW experience for us. Do not stay here if service matters to you. You will not get any... even if they wreck your car!

I prepaid and got the code walked in and talked to the front desk person no mention of anything.

Comfy on the edge of Bev Hills This is a funky vintage vibe, really clean - but the rooms are small for four people (parents and 2 kids). Loved the rooftop lounge and beds were comfy. Parking is valet only so expect that expense.

Trendy boutique vibes Super cute for a one night stay. Hotel was very clean and friendly staff. Sucks there aren’t any elevators so taking luggage up the stairs was a bit of a hassle but overall enjoyed my stay

I had booked a king suite in February for my brother's wedding in June. The day before my arrival I received an email letting me know they had overbooked my room and were downgrading me. Instead of the spacious room I had originally booked over 4 months prior, my family and I were crammed into the smallest king room imaginable. There was barely enough room to walk around the end of the bed to get to the bathroom. I called the hotel to inquire about what had happened to my reservation. Angelica was so sweet, she tried everything she could to help me, even checked with partnering hotels, but was unsuccessful. She wrote a note for the manager to call me the next day. I never received a call. I tried to find accommodations elsewhere, but there was nothing available in the proximity to the wedding. At that point, we were already involved in rehearsal and pre wedding activities. At check in I asked the girl at the desk if they could do anything for the major inconvenience: discounted rate, free parking, anything. The only thing they could do was charge me the price of the regular king room or cancel my reservation. This hotel could be a little gem, but unfortunately it is extremely mismanaged. They didn't seem to care at all how this affected my weekend. Don't book it for anything important.