The location is excellent, and the rooms are clean and tidy—these are its advantages. However, safety and privacy are substandard, and I would not recommend staying there.
During my stay, the hotel delivered the wrong package. Despite a clear "Do Not Disturb/Privacy Do Not Disturb" sign on my door, a staff member knocked three times, entered my room without prior notice, and swiped their card to enter.
In the United States, hotel rooms are protected private spaces by law. This behavior is a serious violation of privacy laws and constitutes a very serious breach of regulations. There was no reasonable apology throughout the entire incident; the housekeeping manager only acknowledged the violation at checkout. The management was chaotic, and the operations were unacceptable for a high-end hotel, disregarding the personal safety and privacy of guests. I felt extremely unsafe during my trip.
The location is excellent and the room is clean and tidy—these are the only positives. However, the hotel fails to meet basic safety and privacy standards, so I cannot recommend staying here.
During my stay, due to a wrong delivery by the hotel staff, they knocked three times and then swiped the card to open the door directly—even though my room was clearly displaying the Do Not Disturb sign.
In the United States, hotel rooms are legally protected private spaces. This act constitutes a serious invasion of privacy and violates local privacy laws. It is an extremely serious violation of operating procedures.
The hotel did not provide a proper apology throughout my stay. The guest room manager only acknowledged the incident when I checked out. The management is disorganized and the service is far below the standard of a high-end hotel.
The hotel completely disregards guests’ personal safety and privacy. I felt extremely unsafe and violated during my trip.
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