Biei Shirogane Onsen Hotel Park Hills Reviews

Response from Property: Dear Guest, thank you for choosing Biei Shirogane Onsen Hotel Park Hills and sharing your experience. We are glad to hear that, despite it being an older property, you found the hotel clean and enjoyed both our indoor and outdoor onsen. It is also wonderful that you appreciated the breakfast and dinner package, along with the farm vegetables, and that you found the nearby Shirogane Waterfall convenient for your stay. For guests with heavier suitcases, we sincerely appreciate your practical suggestion regarding the most suitable route to reception. We hope to welcome you back again for another relaxing and comfortable visit.

Response from Property: Dear Guest, Thank you for staying at Biei Shirogane Onsen Park Mountain Hotel and sharing your experience. We are pleased to learn that you were impressed by the cleanliness of your room and the attentive service of our front desk staff, and also appreciated the hotel's convenient location next to Shirahime no Taki. However, we sincerely apologize for your comments regarding the restaurant staff's handling of food clearing. We will take your feedback seriously and further enhance our communication and attention to detail in our food and beverage services to ensure every guest receives a more attentive and considerate dining experience. We look forward to your next visit and providing you with even more satisfactory service.

Response from Property: この度はご宿泊いただき、誠にありがとうございました。スタッフの対応やお食事、温泉にご満足いただけたようで大変嬉しく思います。施設面では古さを感じられたとのことですが、今後も快適にお過ごしいただけるよう努めてまいります。またのお越しを心よりお待ちしております。

Response from Property: Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed the hot springs. However, we apologize that the free shuttle bus, front desk service, and meals did not meet your expectations. The shuttle bus requires advance reservations up to three days in advance, and it is possible that our explanation was not sufficient. We will strive to provide clearer explanations in the future. Thank you for your valuable feedback. We will use it to improve our services in the future. Thank you for your patronage.

Response from Property: Thank you very much for staying with us.We are delighted to hear that you enjoyed our location near Shirogane Waterfall, our onsen, and the spacious room for your stay.We are also very pleased that you were satisfied with both breakfast and dinner, as well as the variety of dishes offered.We sincerely look forward to welcoming you again in the future.

Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed our convenient location, especially being close to the waterfall, as well as our dinner and breakfast offerings with a wide variety of selections. Your kind words are truly encouraging to our team.We also appreciate your comment regarding the facilities. While some areas of the property have a more traditional feel, we take great care in maintaining cleanliness and comfort for our guests. Your feedback is important to us, and we will continue to look for ways to improve our facilities in the future.We sincerely hope to have the opportunity to welcome you back again on your next visit.

Response from Property: Thank you very much for choosing Hotel Park Hills again. We are delighted to hear that you enjoyed your stay in your room. Thank you also for sharing your feedback regarding the differences from your previous visit. We apologize that some aspects of the pool and certain meals were not available as they are only offered for a limited time. We hope you will consider staying with us again when you visit Biei and Shirogane. All of our staff look forward to welcoming you back.

Response from Property: Thank you so much for choosing our hotel and sharing such a detailed review! We are honored and delighted to learn that you chose us after your trip to Biei, and that your experience of one night's stay with two meals exceeded your expectations. We are pleased that you were satisfied with our meals, and we are also gratified that the natural hot springs provided you with a comfortable and relaxing experience. The surrounding Shirahige Falls, the distant volcanic views, and the Blue Pond, all within walking distance, are all unique charms of Biei, and we are happy that you were able to fully enjoy these natural landscapes. We sincerely look forward to your next visit to our hotel in Hokkaido. We wish you all the best on your future trips!

Response from Property: Thank you very much for choosing Hotel Park Hills and for taking the time to share your detailed feedback with us.We are delighted to hear that you appreciated our location close to Shirahige Falls and the Blue Pond, as well as the variety and atmosphere of our buffet meals. Your kind words about our restaurant are truly encouraging for our team.At the same time, we sincerely apologize for the inconvenience you experienced with the room facilities. We regret that the mattress condition and bed height did not meet your expectations. We also understand your concern regarding the step between the room and the bathroom, and we appreciate your valuable feedback, which will help us in our future improvements.We are very glad that our staff could assist you with your luggage. Your kind mention of our team is greatly appreciated.We will continue to make efforts to improve our facilities and provide a more comfortable stay for all our guests.We sincerely hope to have the pleasure of welcoming you again in the future.

Response from Property: Thank you so much for choosing to stay at Hotel Park Hills and for taking the time to share your valuable experience. We are delighted to learn that you were satisfied with the renovated public spaces and the restaurant environment. Providing you with a bright and comfortable dining environment is something we always strive for. On the other hand, we sincerely apologize for the fact that the guest rooms were not yet renovated and were somewhat outdated, failing to fully meet your expectations. The guest rooms are currently undergoing gradual improvement and updates, and we hope to provide you with a more comfortable stay in the future. We also greatly appreciate your positive feedback on the staff service and your comments on the variety and richness of the buffet dinner; this is a great encouragement to us. Furthermore, we are pleased that you were able to easily visit the Blue Pond and explore the surrounding attractions, enjoying the natural beauty of Biei. We sincerely look forward to your next visit and providing you with an even better service and experience.

Response from Property: 尊敬的客人，您好！感謝您抽空分享入住體驗。對於您在房間內遇到飛蟲較多、取暖風機無法正常使用、温泉空間與清潔度未達預期，以及床的尺寸偏小、床墊偏硬、被褥舒適度不足等問題，我們深表歉意。我們已認真記錄您的反饋，並將與相關團隊覆盤排查，持續提升客房舒適度與設備運行維護標準，努力讓每一位賓客都能獲得更安心、更舒適的休息體驗。期待您未來再次光臨，給予我們改進與服務您的機會。

Response from Property: この度はご宿泊いただき、誠にありがとうございました。 トリプルルームやお部屋の広さ、ご朝食、立地にご満足いただけたとのこと、大変嬉しく思います。今後も快適にお過ごしいただけるよう努めてまいります。またのご来館を心よりお待ちしております。

Response from Property: Thank you very much for your kind review.We are delighted to hear that you enjoyed the friendly reception, our location next to the waterfall, and the dinner and breakfast. It is also wonderful to know that the free parking was convenient for your stay.Regarding the onsen, our hotel offers a large public hot spring bath for all guests to enjoy, and we appreciate your understanding that private onsen facilities are not available.We hope to welcome you again in the future and provide another relaxing stay. Thank you for choosing our hotel. 😊

Response from Property: Thank you for choosing to stay and sharing such a warm review! We are delighted to know that you were satisfied with the spacious room, especially the play area and study area for children, and the three beds that cater to the different needs of both adults and children. Providing a comfortable and convenient accommodation for the whole family is something we always strive for. We are also very pleased that you enjoyed our buffet dinner. Your positive feedback on the wide variety of dishes is a great encouragement to our food and beverage team. We look forward to providing you and your family with a pleasant and wonderful stay in the future!