Mercure Bilbao Jardines de Albia Reviews

Response from Property: 尊敬的賓客，您好！感謝您入住酒店並分享住宿體驗！得知您對此次住宿體驗感到滿意，我們倍感欣慰。我們始終重視賓客的初印象，前台團隊能為您提供地圖和周邊導覽建議讓我們十分欣喜。自助早餐的豐富選擇也是我們持續優化服務的重要環節，很高興您能感受到這份用心。不過對於浴室設備使用體驗未達預期，我們深表歉意。您提及的交通訊息更新問題已轉達相關部門，未來會加強特殊日期訊息的主動告知。酒店與古根海姆美術館及機場巴士站僅十分鐘步程的地理優勢，確實為探索城市提供了極大便利。希望這個核心位置能為您的旅程增添了更多靈活與從容。期待您下次光臨時，我們能再次為您帶來更完美的體驗。Sito Pons, General Manager

Response from Property: Dear Guest, Many thanks for your review.We are delighted you found your room spacious and appreciated the comfort of our beds.It’s wonderful to hear our front desk team made you feel welcome and supported throughout your stay. Being steps from key attractions and transport links like Abando station is something we take pride in, and we’re glad it enhanced your Bilbao visit.We look forward to seeing you again for another perfect stay.Best wishes,Sito Pons, General Manager

Response from Property: Dear Guest,Thank you for providing your comments; they are greatly valued.It is wonderful to know that your stay at Mercure Bilbao Jardines de Albia met your expectations.We are delighted that our central location allowed you to explore Bilbao’s main attractions effortlessly and that you appreciated the modern ambiance of our hotel. Our team takes great pride in maintaining high standards of cleanliness and ensuring our beds provide the comfort our guests deserve during their travels.That said, we regret any inconvenience you experienced with the room’s climate control. While our system adjusts seasonally, we offer additional heaters upon request to enhance your comfort during cooler periods.Finally, we hope the convenience of our proximity to museums, dining, and cultural spots added memorable moments to your European journey.We hope to welcome you back.Best wishes,Sito Pons, General Manager

Response from Property: 尊敬的賓客您好，感謝您選擇入住我們酒店！感謝您對我們客房整潔度和優越位置的認可。希望您入住期間也體驗過酒店配備的直達私人停車場，為旅程增添便利。期待下次能再次為您帶來愉快的入住體驗。Sito Pons, General Manager

Response from Property: お客様、ご意見をお聞かせいただきありがとうございます。ロビーエリアのWiFiを快適にご利用いただけたとのこと、大変嬉しく存じます。今後も館内で快適にインターネットをご利用いただける環境づくりに努めてまいります。一方で、お部屋での通信環境につきましては、ご不便をおかけし申し訳ございませんでした。より快適にご利用いただけるよう、通信環境の改善に努めてまいります。また、グッゲンハイム美術館や旧市街への立地の良さをお役立ていただけたようで何よりです。文化施設や主要エリアへのアクセスの良さは当ホテルの特長のひとつです。またのお越しをお待ちしております。Sito Pons, General Manager

Response from Property: 親愛的賓客你好~謝謝你百忙之中，為我們留下評價！很高興得知您對一樓的客房整潔度和夜間安靜的環境感到滿意，這正是我們為賓客提供舒適體驗的初衷。關於早餐品類方面的建議，我們已認真記錄，並會持續優化提升。關於停車費用，酒店收費與周邊停車場價格基本保持一致，感謝您的理解。最後，非常欣慰前台同事的熱心服務能為您帶來便利。期待下次能為您特別推薦窗景優越的景觀房型，讓您更深度感受這座藝術之城的魅力。衷心期待您的再次光臨，美居畢爾巴鄂花園酒店敬上Sito Pons, General Manager

Response from Property: Dear Guest, Thank you for your review.We are delighted to hear about your positive stay at Mercure Bilbao Jardines de Albia.Our central location truly does make exploring Bilbao's cultural gems like the Guggenheim Museum wonderfully convenient. We’re thrilled your family enjoyed our breakfast selection – our team carefully curates diverse options to satisfy all ages and preferences. Knowing our service contributed to your comfortable stay is particularly rewarding for our staff.We look forward to seeing you again in the future. Best regards,Sito Pons, General Manager

Response from Property: Dear Guest, Thank you for your review.It’s fantastic to know you had such a memorable time with us.We’re delighted you found your room so comfortable and enjoyed the amenities like the twin beds, quality linens, and well-equipped space. Our team takes pride in ensuring everything from the shower fittings to the convenient extras like the kettle and mini fridge contributes to a relaxing stay. We’re also thrilled the location made exploring Bilbao’s highlights and public transport so accessible.Your recommendation means a lot, and we’d love to welcome you back whenever your travels bring you to the area.We look forward to seeing you again in the future. Best regards,Sito Pons, General Manager

Response from Property: Dear Guest,Thank you for your review and for highlighting aspects we can continue to improve.We are thrilled to hear you had a pleasant stay with us.We are glad your experience was enjoyable overall and that you found our services to your liking.However, we regret the issue with the climate control in your room. Our team is available to assist with any adjustments during your stay to ensure comfort.We hope you were able to explore Bilbao's attractions, given our central location near the Guggenheim Museum and Old Town.We hope to see you again on your next visit.Very best wishes,Sito Pons, General Manager

Response from Property: Dear Catherine,Thank you for such a positive review.We are delighted that your experience at our establishment exceeded your expectations.Your appreciation of our central position, with its proximity to dining venues and transport links, brings us joy. The spacious accommodation and well-appointed bathrooms reflect our commitment to guest comfort. We particularly value your recommendation, as it demonstrates the high standard of hospitality we strive to maintain.We look forward to welcoming you back. Best wishes,Sito Pons, General Manager

Response from Property: Dear Guest,Thank you for taking time to review your recent stay with us.We're glad several team members made you feel welcomed with their attentive service.However, we regret some aspects didn't meet expectations. Our interior rooms prioritize functionality, though we understand preferences for outward views vary. Regarding breakfast, we're enhancing variety while maintaining fresh local ingredients. Please know we've addressed service consistency with our team.Finally, we're pleased our central location let you explore Bilbao's attractions and transport links effortlessly.It would be a pleasure to welcome you back on your next visit.All the best.Sito Pons, General Manager

Response from Property: Dear Guest, Thank you for your review.It is rewarding to learn that you enjoyed your stay with us at Mercure Bilbao Jardines de Albia.We appreciate your kind remarks about our team and the breakfast service we provide. Our location also offers guests wonderful access to Bilbao’s cultural and culinary highlights, which we are glad you appreciated.We hope to have the occasion to welcome you back.Kind regards,Sito Pons, General Manager