Avid Hotel Billings West

Double charged & rude staff Avid has been my go-to hotel since it opened. I booked and paid for my room online, but when I checked in, I was charged a second full room rate instead of just the card hold for incidentals. I didn’t notice until the next day. When I brought it up to the front desk, I was told the manager would call me Monday. By Wednesday, I still hadn’t heard back, so I called and asked to speak directly with the manager. I was given the runaround multiple times before finally reaching Sydney (manager), who blamed the issue on a “new system.” This excuse was not accurate, as the same thing happened to me four months ago. On top of that, the included breakfast was very disappointing. It’s advertised until 10am, but when I went down at 9:35, everything was picked over. When I asked about it, the staff member was rude and simply told me, “You should have come down earlier,” without offering any alternative or accommodation. Between the double charge, unhelpful staff, and poor service at breakfast, this was a very frustrating stay. I would not recommend this hotel.

I liked the location of the hotel right off the interstate, made it super convenient. Also, the restaurants nearby was within walking distance.

Great stay Everything was great. Never stayed at an Avid property and loved how new and clean it was.

A welcoming and hospitable environment During my extensive travels, I have had the pleasure of staying at several exceptional hotels, but none have surpassed this one in cleanliness . The hotel consistently met and exceeded its standards of cleanliness, both within the rooms and throughout the entire establishment. The rooms were creatively updated and provided exceptional comfort. The hotel’s prime location is noteworthy, as it is conveniently situated near a plethora of excellent restaurants and conveniently close to the highway. Additionally, I have never encountered a hotel that offers a freshly brewed cup of coffee anytime you want along with other warm drinks.

Another great avid hotel Great hotel with a great location. Clean, well lit with a friendly staff.

Our favorite Our favorite Hotel to stay at. I love the comfortable bed, clean, nice shower, and a big TV.