SpringHill Suites Billings

Terrible experience. It was dirty, dust everywhere and smelled terrible. The hotel has dark energy to it.

The pool was terrible!! I would not even let my granddaughter go in it!! It was freezing cold and had floating stuff in it that looked like snot! There was black mold in the shower in our room. The beds sagged in middle and creaked every time you rolled over. I did stay at this motel a couple years ago and it was nice. It has become very run down. i expected more for the money and it being a Marriott!! It was more like a Motel 6. I will not stay here again!!

On a positive note, I’d like to recognize that the staff that did work there were phenomenal. They would go above and beyond, even though I got the feeling they were understaffed, and some people were working from early morning to late night. The gym was well stocked with equipment, was clean, and overall maintained very well. The beds were good and the pillows were comfortable. But this fell below what I would expect from a Springhill suites. The pool was especially bad. I scooped out filter no less than 15 bugs, and there were hair clumps everywhere. I don’t know if maybe the filter was out or what. All I know is that it was dirty. The pool deck was also dirty, and there were no clean towels. In addition, the hot tub jets were not working. The breakfast was pretty good, although one day the eggs were burnt, and the next day the eggs tasted like they had three times the salt needed. When we come back, we’ll probably try it one more time because it’s a great location. So hopefully some of those things are just a fluke.

This was a very comfortable stay. The unique option of 2 queen beds with a sofa AND a twin trundle bed under the sofa made it very functional traveling with our teenage son and daughter. Room to spread out was appreciated. The hot tub and pool were nice and the breakfast had a lot of options, especially a healthy and delicious oatmeal bar. Our room could have been cleaner - it needed some deep cleaning in corners, walls, etc but was not terrible. Beds and linens were very comfortable.

Our bed didn't seem as though it was changed? The sheets were all rumpled and there was a long dark hair in the bed when I pulled the cover back - there was also a mark on the outer cover as though something had been spilled. Bathroom was clean, shower a bit temperamental and air con noisy. Good breakfast and convenient location but disappointed in the stay.

Staff were friendly and helpful - we checked in a bit early and they were very accommodating. Room was clean and very nice. Breakfast was great, lots of choices

The room was spacious and clean! The beds were comfortable and we enjoyed the fact that Texas Roadhouse was right next door and we were given a 10% discount for Texas Roadhouse with our stay! The only downstairs were the elevator was sketchy (simple fix, we just used the stairs) and the breakfast was pretty terrible (actually the worse we’ve seen in a long while!) cold cereal was the only edible thing. Other than that, it’s great!

There were used towels in bathroom and toilet not flushed upon arrival. The desk clerk offered to move us. We declined. The shower drain was slow so we used those towels to soak up overflow from shower. The beds are getting older now and starting to creak. But the pillows are still the best!

This hotel was nice. The staff was friendly, the breakfast was good, rooms were clean. The only thing we noticed was the pool and spa looked like the needed filtered better. You could see things floating in the water.