Micheala
July 4, 2025
We had a good time at the pool area, although it was way overpriced for the rest of the amenities. The hotel itself was beautiful, but one staff member Sammy at the front desk was awful. She discriminated against me called me in the middle of the night after I already spoke into the previous Front desk, clerk and let her know about the person below me banging on the ceiling. I have two children one of them is a toddler and on the spectrum. We had just gotten out of the pool at a little after 10 when they closed and within five minutes of being in the room Had someone banging on their ceiling/our floor I called the front desk and the woman September was super friendly and understanding. As soon as the other woman got on shift, she called the room and was immediately telling me I was being loud I needed to keep it down or the person below me was going to call the police. I let her know the situation and she replied with. “ well since you know that about your child, maybe in the future, get a room on the ground floor”. Keep in mind I have no option of the room that I chose and was not offered a different room after I had spoken to the police. They said why doesn’t the person below you just get a different room and the front desk woman replied well they are not the problem. I then reiterated that my son is only four, we just got out of the pool and we’re waiting for our pizza to arrive. We also paid almost $300 to stay there and had been driving for six hours. Not impressed
