Banyan Tree Bintan Reviews

We had a wonderful stay at the rainforest oceanfront villa! The villa was very clean, comfortable, and well maintained, making our stay relaxing and enjoyable. The staff were very friendly, attentive, and welcoming, and the service was excellent throughout our stay. Overall, a lovely place to stay, and we would definitely recommend it to others. We look forward to coming back again!

Absolutely — I’d make it warm and genuinely glowing, while still giving the constructive feedback without taking away from the overall experience. My stay at Banyan Tree Bintan was truly wonderful, and honestly, what stood out the most was the service. Every single staff member we encountered was spectacular — warm, genuine, lovely and absolutely top-notch. You can really tell that the team goes the extra mile, and it shows in the little details and the way they genuinely cared for us throughout our stay. The hospitality felt sincere rather than simply being “good service”, and that made such a difference. I would genuinely return to Banyan Tree Bintan because of the people and the level of care we received. If I had to be a little critical, the food was slightly disappointing when compared with the standards I would expect from Banyan Tree. The villas are also starting to feel a little worn in certain areas and could probably use some refreshing. The in-room TV streaming, especially HBO and some of the other services, was also extremely laggy and frustrating at times. That said, these are small things compared to the overall experience. The warmth, attentiveness and genuine care from the staff really made our stay special. Banyan Tree Bintan, you have an amazing team — please take good care of them because they are truly the heart of the resort. We had a beautiful stay, felt very well taken care of, and would absolutely return. ❤️

My parents and I really enjoyed this 2D1N trip at Banyan Tree Bintan ! Great infinity pool villa , spacious and comfortable, great staffs everywhere, special thanks to Sofyan Sir and others who drove the buggy which is so convenient for us! And tree top restaurant staffs are also very friendly and polite ! Thank you all

Stayed for two days, and it was a perfect travel experience. The hotel service was incredibly attentive and warm. It wasn't crowded, the scenery was beautiful, and they offered shuttle service to pick us up and drop us off anywhere we wanted to go. The restaurant food was also delicious. Absolutely fantastic!

We had a relaxing stay in Banyan Tree Bintan and enjoyed the food in their restaurants also.

The service team was amazing and attentive to all our needs. The food was amazing and were incredible af tailoring to dietary requirements.

Nice place, a good beautiful place to rest & relax. Like the peaceful environment. The villas are inside forest-liked surroundings, all the staff service here are extremely friendly & accommodating. The spa are good as well. Excellent service team !

The hotel is a bit old, and many facilities show clear signs of aging, but the staff still make a concerted effort to maintain everything, which is commendable. Some facilities, like the Kids Club, can be used at two other hotels in the same group located nearby.

Banyan Tree Bintan offers a setting that feels like a sanctuary. The villas are nestled within lush rainforest, creating a sense of seclusion and harmony with nature. From the moment you step onto the balcony, the view opens to the vast South China Sea, framed by greenery and the sound of waves below. The combination of tropical forest and ocean panorama is breathtaking. Sunrises bring soft light over the treetops, while evenings are marked by the calming rhythm of the sea. It is a place where natural beauty surrounds you at every turn, offering both tranquility and inspiration.

We had a wonderful 4-night stay at Banyan Tree Bintan to celebrate my birthday and Mother’s Day. While the resort itself is lovely—we especially enjoyed our seaview rainforest villa—it was the people who made our stay truly unforgettable. The service and hospitality were incredible. The staff went above and beyond, from enthusiastically helping my husband coordinate birthday surprises to providing exceptional service at every meal. We were consistently impressed by the team members who delivered and beautifully set up our room service, the housekeeping staff who kept our villa pristine, and the thoughtful team who surprised my son with a fantastic turndown treat. The genuine care shown by the staff is the primary reason I would return, and I truly hope the resort continues to value and foster such an amazing team. Regarding the amenities, while the resort does show its age, it didn’t detract from our experience. Our only suggestion would be to refresh the villa pools, as we encountered some issues with water clarity during our stay. Despite that, we thoroughly enjoyed our time and would certainly recommend the resort for its world-class service. Shout out to Winny (reception), Daus, Lilik, Darwis, and Hamid who made our stay (and my birthday and Mother's Day) truly magical! I also want to compliment the staff of all three restaurants: Treetop (they made my son his favorite orange and carrot juice every morning), Saffron, and Cove — food was great but service even better.

Stunning ocean views and outstanding service at Banyan Tree Bintan. Every staff gives guests warm smiles. Thank you Uty, Sofyan and all other staff served us during our stay. Spa is highly recommended also. Truly unforgettable!

The hotel is quite old but well-maintained, and the service is good. However, they have a restrictive policy: each room is strictly limited to two occupants. If you have an additional person, even an underage child, they charge an extra $120 per night, even if no extra bed is needed. Since it's an all-villa resort, you need to call a car to get anywhere, which makes getting around a bit inconvenient, although the cars do arrive quickly.

Our heartfelt appreciation to the management and entire team at Banyan Tree Bintan for the superb hospitality and exceptional service throughout our stay. Every staff member was warm, attentive and genuinely dedicated to making us feel welcome and comfortable. The food was absolutely delicious, beautifully presented and consistently enjoyable. Combined with the breathtaking surroundings and peaceful atmosphere, our experience was truly memorable. Thank you for going above and beyond. Banyan Tree Bintan is not just a beautiful resort—it is a place where genuine hospitality is felt in every detail. We will definitely return and highly recommend this wonderful resort to our family and friends. Special thanks to Housekeeping team & full compliment to Mr Fauzi helpfull & gv a top service to both of us ~DF ~

Such lovely stay. Everything has been absolutely amazing from start to finish. A heartfelt thank you to the entire team for their warm hospitality, attention to detail, and genuine dedication. It truly made the experience special and memorable. Looking forward to coming back again!