I prepaid the hotel room online, and received the check-in voucher. However, when I checked in, the Hotel could not find my booking record for half an hour.
I then contacted Trip.com, and Trip.com immediately helped me contacting the hotel and the issue was resolved immediately.
I selected Hilton City Centre because of its Brand and location. It is next to the Albert dock and next to the transport and shopping. It’s approx 15 mins walk from the the Liverpool Lime Station.
I stayed for one night but unfortunately there was no hot water for shower/bath. When I called the room services they said they are busy and requested me to speak with the front desk. When called front desk, I was just told the hotel was investigating the problem. There was no call back by the hotel before I checked out. Very disappointed with this Hilton Liverpool City Centre.
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