Bugu Hotel Bishkek

Everything is great in this hotel, I have nothing to add, I stay here all the time

We stayed at this hotel from 11.07 to 13.07 2024, and from 21.07 to 23.07 2024. From 11.07 to 13.07 the window in the room was broken, it did not close at all, they promised to fix it for 2 days, they never fixed it, the window was always open. Plus, on the second day, the Wi-Fi stopped working, by the time of check-out, they still had not corrected the situation. The manager promised to make a discount on the next check-in. We arrived on 21.07.2024 at the reception they reminded us about the discount, but the administrator was not aware, and the manager was on vacation and you can not call her. I offered to pay the full cost, and said that the senior administrator would be there the next day, he would help with this issue, but he did not want to call him upon check-in. Finally we met with the senior administrator (by the way, he was present during the check-out and heard about the discount for the next check-in, and he was also given the application for window repair the first time) and he replied that since we had already paid, it would not be possible to make a discount (the payment had already gone through and there was a receipt), to which we told him that we asked the administrator to contact someone and clarify this issue. I offered him an alternative, to make us a late check-out (their check-out is at 12:00) at 14:00. To which he said he would clarify and come. As a result, he agreed to check out at 13:30, he will try to make it at 14:00. To do this, he had to write to the next guests to clarify the time of their check-in. The day X (check-out) came, I went to check with the administrator (who was present during the check-in and did not make a discount) whether he was warned about the late check-out, to which he replied that the check-out is set at 13:00 according to the database. When I said that we were promised 13:30 or maybe even 14:00, he couldn't answer anything, when I asked to contact the senior administrator who promised, he replied that he was sleeping. There is not enough light in the rooms, it is very dark. The air conditioner blows in waves (the filter is clogged) The exhaust fan in the toilet does not work. At the same time, everyone is polite, smiling, promising, but doing nothing. Next time I will choose a different hotel