Sofia International Hotel

The hotel's location is great, and the decor uses quality materials. You can see the snow-capped mountains directly from the window. It's run by Chinese owners, so the service is excellent. The breakfast is also quite good. There's a nice Western restaurant downstairs that you can access directly from the lobby on the ground floor. Definitely recommend it.

Luckily, my visa hadn't expired yet. The flight wasn't crowded, and despite the heavy snow and bad weather, we arrived late at night. The lobby was incredibly warm, and since it was just before Christmas, the decorations on the first floor were beautiful. With the festive Christmas music playing, it immediately felt cozy and romantic, just like a Christmas movie. The lobby has plenty of seating, including single armchairs, sofas for two, and larger group arrangements, perfect for relaxing or chatting. I booked a single room; it wasn't huge but felt very cozy. The mattress was comfortable, and the breakfast was good. The service was also very attentive. As an introvert, I really appreciated the overall vibe. Plus, the light meal options at the downstairs restaurant were quite good.

The hotel's facilities are good, but the service, management, and overall guest experience are severely lacking. 1. The hotel phone is consistently unreachable. 2. When I wanted to extend my stay and inquired about room rates, the sales team was unresponsive – no calls returned, no messages replied to. I waited half the morning with no follow-up, which is completely irresponsible. 3. A front desk staff member promised to bring a new room card to my room, but after waiting two hours, nothing happened. 4. I was trying to relax in the lobby bar around 11 AM, but was constantly disturbed by the deafening noise of carpet cleaning and sofa repairs. 5. Breakfast was very disappointing.

The facilities are complete, the environment is excellent, and the service is great and very clean.