Quality Inn Black Mountain-Asheville East

The receptionist was not friendly and argumentative.  I was not rude or angry with her requests.  She was not rude either, but not friendly.  Twice I had to visit the front desk and twice I took her attention away from her phone.  The telephone in the room had no dial tone.  She said maybe it’s not plugged in.  I checked went back and checked the plug in the room and it was plugged in.  I told her that.  She said we don’t have a maintenance man today, that’s too bad.  After checking out and having breakfast I asked if there was a restroom where I could wash my hands.  I was told it was out of service. After this experience I will not be returning.

What a convenient location! We had a hiccup when checking in Friday night, kept calm and Barb, I believe that was her name, got us into our room. There was plenty of options for breakfast.

Bathroom had cockroaches, water damaged wall no exaust fan did not work. Refrigerator had a loud nose we had to run the ac / heater all night to created white noise , beds were comfortable, 8 out of10 for clean

The room was clean, love the lobby, basic breakfast needs, very kind staff! Great location we were just minutes from our Asheville amenities.

Property was very nice and clean. Friendly and professional staff. Breakfast was good! Will be staying there again my next trip to the Asheville area.

The first room we were given had not been cleaned. The second was good enough but the sink leaked on the vanity, and the toilet would cycle on and off noisily and there was a light that didn't work. They did have popcorn in the lobby, and frozen breakfast sandwiches, which I liked.

The beds and pillows were what I would imagine laying in clouds felt like. If all Quality Inn properties have these beds and pillows will book at these properties.

Old hotel redone. Dark, not as clean as it should be. Felt dirty after leaving. Booked the stay based on reviews but they were not accurate. Disappointed

The room was a good fit for our weekend in Black Mountain. There was some wear and tear in the room, and I wish there has been more options for breakfast, but the king bed was very comfortable, and the shower was nice and hot.