The pictures on the website have nothing to do with the real flat. There is a heavy smell inside like humidity or smoking, I don’t know but it made us struggle to breath and now I have a cough. We stayed there one night, not two as we booked, just because it was too late to leave the first night we got there. Not even a bed sheet for the sofa for the kids, crumbles and mess everywhere. Kitchen cupboards full of stains, no central heating working in October. Netflix wasn’t working. The second duvet was smelling terrible. Dust and mess everywhere on the plates, surfaces. The hallway entrance was smelling disgusting. Another drugged person was our neighbour and he seemed so odd. I felt terrified to sleep there one night. The noise from upstairs after 11, footsteps and laughter…. The towels were so old and bleached stained as well. I felt very dissatisfied especially that this trip was for my son’s birthday. Communication terrible as well. She never replied back when she scammed me with the voucher, instead of £100 worth, they took just £58. She never replied about heating when my kids were cold. Extremely disgusted. I will take this forward. I won’t get an illness due to an unpleasant place. I don’t have pictures of everything but a few. Terrible place. She destroyed our little break as we had to find another accommodation in Liverpool. This place is a scam. Don’t trust the pictures! I would really like my money back!