Erica Jean
February 12, 2024
Arrived to our room with just about 40 mins to spare on the linch buffet. After traveling all day we dropped our bags and went straight to eat. Upon arrival there were some complimentary desserts, a bottle of tequila and 2 shot glasses. When we left the room i got a creepy vibe as the maintenance man, bell hop, and a female housekeeper were loitering outside of our room. After a quick lunch we returned to find that someone had entered our room and stolen the complimentary bottle of tequila. I was instantly freaked out. We called down to the front desk and explained what happened and they said they wpuld semd someone up. 20-30 mins later no one had arrived. During this time i noticed the metal latch was broken off the door. This made me evem more uncomfortable as i would not be able to lock the door at night. We went to the front desk. They acted like they had no idea what we were talking about. We re explained and they did move our room and were really nice about it. Ither things to consider about the property. Its the farthest point away from the airport about an hour drive. No sidewalks to stroll down its very secluded from actual puerto vallarta. No beach service. Staff was super friendly, the place was clean, beautiful beach, nice pool, including an adults only pool.