Hotels near Alhambra Plaza Shopping Mall, Bogota

Stayed three times one Selina Chapinero, amazing experience with wonderful staff. They arrange my check in since I arrived early in the morning. The staff helped at 3am giving me hot tee and planket by the time the reception arrived. The stuff is so welcoming and helpful. Breakfast and coffee are amazing. Rooms are modern and very well decorated. Highly recommend this place !

I have been coming to the Morrison for many years, and always enjoyed staying there where the service was always warm and friendly and the hotel is conveniently located in Bogotá. At this time, we had a couple of issues that unfortunately are very different from the standard of service that we always received at this hotel. First, when checking in, they said that the room we reserved was not available, so they were putting us in a smaller (and cheaper) room. When we asked about any difference on the rate, they said that unfortunately they were not allowed to offer a discount but they would try to offer us “a courtesy” from the hotel (which never happened) as a way to compensate for the inconvenience. The following morning, the hotel presented a technical problem, and the rooms run out of the water service. I communicated the front desk and they offered me to take a shower in another room (where supposedly there was water service); I accepted the suggestion but also run out of water when trying to take a shower in the other room. I spoke to the manager, (that I learned recently assumed this position) and she only said that they were working to solve the problem, without giving any prevision about when the problem would be solved, or offered any alternative or help. I understand that this kind of situation might happen, but her response to this situation was really disappointing, seeming that the problem was customer´s business. At the end of the day, and after expressing my frustration with the way they handled the situation, they moved us to another Morrison hotel in Bogotá, located in a really noisy and unsafe neighborhood. We did not even received an apology from the manager. It was evident to us that the change in the management brought a big impact on the level of service of this hotel. Not coming back again.

Excellent hotel, comfortable, with good amenities and comforts. This staff service is very friendly. Every breakfast is very complete. A little away from my taste, but it can be subjective

Hotel clean and tidy. Very good location. Bed was big and confy. The room has a big bathroom very well equipped with towels, shampoo and shower gel. The room has also a fridge with cold drinks. The hotel also provides a shuttle service to go to the Terminal and it is close to the bus stop. NIn every floor there are vending L L lmachinesdeerx for snacks and cold drinks. Also you can get tea and coffee.

Great hotel, did not try the spa facilities as they closed at 9pm. Food on site was excellent. Staff friendly and most bi-lingual. The rooms do have sound proofing but I would suggest trying to get a high floor. Easy parking - overall would recommend

Señora Norma Delgado, I would like you to know how great and PROFESSIONAL is your entire staff. Angela Malagon and Señor William at the front desk were always very kind and extremely helpful with all our needs. Señor Víctor, Señor Mateo and Señora Angie Gómez always made sure our breakfast was hot and very well prepared. When we needed room service they always brought our food quickly and they were always smiling. Señora Janette and Señora Sile always prepared our rooms perfectly and treated all of us with tremendous cariño. Señora Janette and Señora Sile are full of life and happiness. Señor Carlos and Señor Rafael at the front desk were also very, very kind and helpful as were Señor Orlando and Manuel. The staff you have working here is PURO ORO!! Todos son excepciónal. Gracias, gracias, gracias.

Hotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up.. Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

Everything was good super good food buffet style, the staff maximum , purge pulp, Recommendation , have tourist suggestions to places to visit x the tourists.where are the recreation places,where you can buy.ect

El hotel fue muy acogedor, queda cerca del movistar arena y la embajada norteamericana. El personal de servicio muy especial y atento recomiendo mucho este lugar. Volvería nuevamente.