Hotel Estelar Suites Jones

Nothing like you see in photos ! Property very old ! Really old ! Scary elevators. I changed room 2 times. Noisy and cranky. I asked manager for refund or free night he refused ! What a shame. Breakfast runs out fast and they don’t refill it. I really didn’t want to stay there. Dont lure for the price as you’ll pay for it.

Great place, highly recommended. My room was huge and the hotel has good amenities. Room service was great, too.

The hotel was convenient to Chapinero. The room was cleaned daily. There was no A/C unit in the room. When we initially arrived, the airport yellow taxi tried to charge a flat rate instead of using the metered rate. The person at the front desk was of no help. I paid the correct metered rate with extra 20 percent on top of that and left it there. Regarding the hotel breakfast, amazing inclusive breakfast options. Probably needs to be slightly more attentive to keeping things filled up until at least 15 minutes to the end of breakfast (juice, toast, and eggs). The maid did leave our room door open and I spoke with the front desk to just confirm with housekeeping that they make sure the door is closed after servicing the room. I'm not sure the hotel front desk took this seriously or if it was just a language barrier, but security did come up to the room to speak with us. Nothing was taken and just wanted to remind the housekeeping to make sure room doors are closed. We utilized the safe inside the rooms. The front desk person's English became much better after calling them again with security to help translate the concern. At check out, they had a different room number's room service check(s) posted to our room. The different room number was clearly posted on our bill. This was easily resolved with a statement on the bill and my signature beneath that. However, this shouldn't happen. Overall, I would consider selecting this hotel again when I return.

Great staff and amazing service, I would definitely stay here again.

Very nice hotel in a good location near shopping and zone g for nice restaurants. Hotel does not have A/C, but it was cool the time of year we visited so was not a problem (windows vent).

Excellent customer service. They keep rooms nice and clean, breakfast was great.

I keep coming back to Estellar Hotels because they are always consistently exceptional. Even during the pandemic when manpower and resources were difficult, they were always on top of everything and if not able to take care of something, they were very communicative about when things would be happening. Especially at the Hotel Estellar Jones Suites in Bogota! The rooms are what I call "basic" luxury with comfortable, large and secure, exactly what I need for my travel. Good comfortable accomodations. The beds and pillows are always very comfortable and room & maid service is great. Even durng the pandemic the breakfast was always on-time and delicious. This last visit it was even better than I've ever remembered. I have stayed in Estellars in Cartegena, Medellin and Bogota and I look for them in my travels because of depenability, good pricing and a great staff.

Clean and nice hotel with kind staff.