City Express Junior by Marriott Bogota Aeropuerto

Quality to price ratio was great. Close to the airport and comfortable.

It was awesome

I wanted to ensure that my parents had a pleasant experience, but unfortunately, they had to endure poor service. My parents are not the type to complain, but this time, they said that the service was terrible. There was a long wait to check-in. Despite me having paid in advance, they were charged an additional tax fee (IVA) and the employee did not provide a receipt. The hotel's wifi was also not working, and when my father asked for help, he was ignored. According to my father, the employees were rude, and it saddens me that I could not provide my parents with a good experience. I am very disappointed that we cannot trust this hotel to treat senior citizens with respect. Based on the treatment they received, it appears that the hotel discriminates against older people.

I called the day before to confirm my arrival at the hotel at 10pm. When I arrived at the hotel the next day, they inform me that my room has been occupied by someone else. They ask me to wait a moment as they are going to find another room. After waiting more than 40 minutes they put me in another room. Not even the wifi was active and I couldn't use it. The transportation from the airport to the hotel and vice versa was the best service I received

This hotel appears to be in an industrial area which wasn't too inviting nor safe. However the hotel itself was great. The regular shuttle to and from the airport was a wonderful bonus. Food in the restaurants was quite expensive but there appeared to be no options close by.

The room was extremely small! And also, the door of our room they gave us was exactly in front of the kitchen and all the noise from the breakfast preparation, dishes, cookers, and customers was heard. Terrible awakening! The staff at the reception was also rude.

The hotel itself is good. Very quiet. Amazing to not hear the many flights coming in and out! Good shower&AC Upon arrival we parked in valet area and proceeded to the first front desk and were guided to the next floor where the Junior front desk is located. We didn’t need this confusion after a long drive. We were allowed an hour early check in and bag storage by the first receptionist as we were having our car picked up by the rental agency and needed it empty. The Valet parking “gentleman “ insisted we move the car into the underground parking while we waited the 15-20 minutes for pick up. This was nonsense as there was lots of valet area. Minutes after parking we were again back and forth through elevators to get the car out. Unnecessary efforts. And then he rudely requested a tip twice. The second receptionist was also rude. No greeting no eye contact mumbling in Spanish. Our reservation was through Booking and we had a quoted price. If I didn’t have this in print to show her she was charging us more. She was not at all apologetic but did revise and charge as was quoted. The hotel has one Bistro restaurant. Some food looked great coming out. Obviously we should have asked what they would recommend because the lasagna came in hot chaffing dish but was literally cold inside. They charged us less for the expensive salad as it had greens, croutons and chicken pieces. There are some good friendly staff but a few were truly unhappy and passed this to us, the clients.