Grand Padis Hotel Reviews

Response from Property: Dear Companion58271149973, Thank you for taking your time to share us your experience and bringing the issue with us. On behalf of the management, allow us to extend our sincerest apologies in particular pertaining your recent stay at our Hotel. We truly understand how you felt but first allow us to explain to every detail regarding to your issue. As for an information, we were first informed by your travel driver that there was traffic accident in the middle of road (main access road) that will cause your late coming to the hotel as the situation will cause a very long traffic jam. To clarify your statement, we were not receiving any phone call from you, not even a single one. We only communicated with you through your driver. With this kind of situation, we were asking to your driver to inform you whether you allow us to pack your belonging if the check-out timing is almost over and your driver told us that you were okay with this. Based on this information/your driver command, we then packed your belonging by using hand gloves (if your concern was about the undergarment touched by strangers, our male staff only packed male guest room and so did the female staff). To inform you, is not that we did not want to wait for your coming, we only followed management procedure regarding to check out timing which is 12.00 a.m. We really feel sorry to not let you having late check out because our hotel at that time was in a high occupancy so the next room after you, has been booked and some of the guests were already waiting in the lobby. As our apologies we then offered to have a shower before your leaving which you and your friends had a shower. Before your leaving, we also crosschecked to your driver about this issue and we found out that it was the driver mistakes who in the first place apparently did not inform you about the packing permission to you and the blame was throwing on us. Please accept our apologies for the oversight and I do hope that you will allow us another opportunity of welcoming you back to the hotel for a flawless experience from start to finish. The next we will make sure this issue will never happen again. with kindest regards, Hotel Management

Response from Property: Dear AbuDaffaAlhabsyi, Best regards form Grand Padis Hotel We would like to thank you very much for taking the time to write us such a beautiful review. It is our pleasure to be able to deliver excellent service, we are happy to know that you really enjoy your time with us. It would be a pleasure to welcome you back in the hotel soon again. Please let me know, once your way will bring you back to Bondowoso. With best regards, Rima

Response from Property: Dear Trippytriptour, Thank you for taking the time to write back to us. It is our pleasure to be able to deliver excellent service to you, including for travel and guide crew. We are happy to know that you really enjoy your transit time to Ijen Crater with us and have a memorable experience with us. We look forward to welcoming you again at our Hotel in the nearest future, until then. Warm Regards, Rima