D'Mall of Boracay, Station 2 Brgy, Balabag, Boracay Island, Aklan, 5608, PhilippinesView hotel details
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Guest Reviews of Feliz Hotel Boracay
9.2/10
Great
155 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.1
Service9.0
Cleanliness9.3
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All reviews(155)
Positive reviews(150)
Reviews with photos/video(74)
Clean pool(23)
Great swimming pool(23)
Well designed(21)
Tasty food(12)
Loved the beach(11)
Well decorated(10)
Close to beach(8)
Delicious buffet(7)
Negative reviews(5)
한송이 SONG YI
Premier King Atrium
Stayed in Jun 2026
Couple
8 reviews
10/10
Outstanding
Posted on Aug 3, 2026
This is my second visit. I loved it so much after my visit in February that I decided to spend half of my current trip here. It's incredibly convenient being inside D'Mall, and while you might expect it to be noisy being in a bustling area, it's surprisingly quiet at night. The rooftop pool, though not large, offers an amazing view, making swimming there while watching the sunset a real treat. Plus, the shower pressure is excellent, which I really appreciate. All the staff are friendly, and the breakfast is delicious. There are no bugs in the room either.
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6/12
Response from Property: Dear Song Yi,Thank you for choosing to stay with us again! We’re truly honored that you enjoyed your first visit so much that you decided to return and spend part of your current trip with us.We're delighted to hear that you appreciated our convenient location in D'Mall, the peaceful atmosphere at night, and the beautiful sunset views from our rooftop pool. It's also wonderful to know you enjoyed the strong shower pressure, delicious breakfast, clean and comfortable room, and the warm hospitality of our team.Your kind words and continued support mean so much to us. We look forward to welcoming you back for a third stay and creating even more memorable experiences with you!Warmest regards,Feliz Hotel Boracay Management
Mercelita Dela Cruz
Deluxe King Balcony
Stayed in Jun 2026
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Jul 29, 2026
Location is really good! Right in the middle of D’Mall! The staffs are very kind and friendly and the hotel and amenities are superb! We enjoyed and will stay again there for sure! 🫶🏼💕
Response from Property: Dear Mercelita,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our central location in the heart of D'Mall, as well as our amenities and the warm hospitality of our team.Your kind words mean a lot to us, and we're thrilled to know you had such an enjoyable stay. We truly appreciate your support and are excited to welcome you back for another memorable visit. We look forward to seeing you again soon!Warmest regards,Feliz Hotel Boracay Management
Guest User
Deluxe King
Stayed in Jun 2026
Couple
23 reviews
6.7/10
Posted on Jul 20, 2026
This hotel has a beautiful, stylish Nanyang-inspired design throughout, and the rooms are really stunning. Unfortunately, my friend and I both came down with acute gastroenteritis and wanted to check in an hour early. The front desk flat-out told us it was 'impossible' to check in early, no matter the circumstances or problems we were facing. That word choice made us feel very uncomfortable. The breakfast was just average.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated our Nanyang-inspired design and found the rooms beautiful and stylish. We are, however, truly sorry to learn that you and your friend became unwell during your trip. We hope you have both made a full recovery. We also sincerely apologize for the disappointment you experienced regarding your early check-in request. While early check-in is subject to room availability, we understand that the way our response was communicated did not reflect the level of care and hospitality we strive to provide. Your comments have been shared with our team as a valuable reminder to communicate with greater empathy and professionalism, especially in difficult situations.We also appreciate your feedback about the breakfast. Guest comments like yours help us identify areas where we can improve, and we will take them into consideration as we continue to enhance our offerings.Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warmest regards,Feliz Hotel Boracay Management
Guest User
Deluxe King Balcony
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 12, 2026
This was our second stay here, and we loved it just as much as the first! The rooms were clean and comfortable, the staff were friendly and accommodating, and everything made us feel welcome from check-in to check-out. It’s always a pleasure staying here, and we look forward to coming back again. Highly recommended!
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us again and for sharing such a wonderful review. We are truly delighted to know that your second stay was just as enjoyable as your first.It is gratifying to hear that you found your room clean and comfortable and that our team helped make your experience welcoming from check-in to check-out. Your kind words about our staff mean a great deal to us and serve as motivation to continue delivering exceptional service.We sincerely appreciate your recommendation and look forward to welcoming you back to Feliz Hotel Boracay for another memorable stay.Warmest regards,Feliz Hotel Boracay Management
Renz&Marian
Deluxe King Balcony
Stayed in Apr 2026
Couple
2 reviews
10/10
Outstanding
Posted on May 15, 2026
Had a great stay at this hotel! The room was very clean and comfortable. The staff were all very attentive and quick to respond to our requests, which made the experience even better. The massage was also amazing and very relaxing. Plus, the breakfast buffet was so good with lots of yummy choices. Highly recommended!
Response from Property: Dear Renz & Marian,Thank you for your wonderful review and recommendation. We are delighted to hear that you had a great stay with us and that you found your room clean and comfortable. It is especially rewarding to know that our attentive team helped make your experience even more enjoyable through their prompt and responsive service.We are also pleased that you enjoyed our massage services and found them relaxing, as well as our breakfast buffet with its wide variety of delicious options. Your kind words mean a great deal to our team and motivate us to continue delivering exceptional experiences for our guests.Thank you for choosing to stay with us. We look forward to welcoming you back for another memorable visit in the future.Warmest regards,Feliz Hotel Boracay Management
Guest User
Suite Atrium
Stayed in Feb 2026
Couple
3 reviews
10/10
Outstanding
Posted on Mar 28, 2026
excellent location in the centre of Boracay 2 mins from the beach, hotel is immaculate and staff welcoming, friendly and knowledgeable, roof top pool and bar with games available in the evening to play whilst watching the amazing sunset.
breakfast was plentiful, seating both indoors and outside, restaurant in the courtyard sells excellent food and cocktails.
would thoroughly recommend this hotel if staying in Boracay
Response from Property: Dear Valued Guest,Thank you for your fantastic review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our central location, just a short walk from the beach, as well as our well-maintained facilities and welcoming team. It is especially rewarding to know that you appreciated our rooftop pool and bar, the beautiful sunset views, and the evening games that added to your stay.We are also pleased that you enjoyed our breakfast offerings and dining experiences at our courtyard restaurant. Your kind words about our food, cocktails, and service are truly appreciated.Thank you for your recommendation. We look forward to welcoming you back to Feliz Hotel Boracay for another memorable and enjoyable stay.Warmest regards,Feliz Hotel Boracay Management
AlexBomb
Deluxe Double Atrium
Stayed in Feb 2026
Family
1 reviews
9.5/10
Amazing
Posted on Mar 21, 2026
From welcoming guests the way they greeted it’s fulfilling as they will make you feel you are really welcome and very accommodating. They will serve you a refreshing drink from your arrival. The front desk team are so easy to communicate. The facilities are clean. Location is really superb.
Response from Property: Dear AlexBomb,Thank you so much for your wonderful review! We’re delighted to hear that you felt genuinely welcomed from the moment you arrived. It’s our pleasure to provide a warm greeting and a refreshing welcome drink to help our guests start their stay comfortably.We're also happy to know that you found our front desk team accommodating and easy to communicate with, enjoyed our clean facilities, and appreciated our superb location. Your kind words mean so much to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay!Warmest regards,Feliz Hotel Boracay Management
Guest User
Deluxe Double Atrium
Stayed in Feb 2026
Couple
3 reviews
10/10
Outstanding
Posted on Mar 27, 2026
This is a wonderful hotel, exactly as described, and the photos are completely accurate. The staff is incredibly friendly and goes above and beyond to ensure a comfortable stay throughout your vacation. Any issues that arose were resolved in minutes. You can tell they truly value their reputation. Just a heads-up: payment at the hotel is cash-only.
The hotel's location is absolutely perfect, beyond words. It's right in the heart of all the entertainment and leisure spots, and only a 5-minute walk to the sea.
I do want to mention one significant drawback: there was a lot of noise from equipment operating near our room, which was quite unpleasant. You do get used to it over time and eventually tune it out, but it might be an important consideration for some. In the last few days of our stay, the hot water started to disappear, becoming only lukewarm, and this issue couldn't be resolved. Also, the Wi-Fi suddenly stopped working completely on our last night (Friday to Saturday) without any explanation, so we had to use mobile internet until check-out.
For us, the breakfasts were a notable downside – the selection of dishes was extremely limited. Coffee was only served from a pot (likely instant), and coffee from the machine was an extra charge. However, after I brought this up, the issue with the coffee machine was resolved. For the next six breakfasts, they made complimentary machine coffee for my partner and me.
Special thanks to the entire hotel team and for the lovely daily notes in our room that brightened our mood and made our vacation even more enjoyable!
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your stay at Feliz Hotel Boracay. We are delighted to know that you found our hotel true to its description, appreciated our excellent location, and enjoyed the warm hospitality of our team. It is especially rewarding to hear that our staff was able to address concerns promptly and that the daily notes in your room added a special touch to your vacation.We sincerely appreciate your constructive feedback regarding the noise from nearby equipment, the inconsistency of hot water during the latter part of your stay, the Wi-Fi interruption, and the breakfast selection. Please accept our apologies for the inconvenience these issues caused. Your comments have been shared with the relevant departments for review and improvement, as guest feedback plays an essential role in helping us enhance our services and facilities.We are grateful for your understanding and for recognizing our team's efforts to make your stay as comfortable as possible. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warmest regards,Feliz Hotel Boracay Management
Guest User
Deluxe King
Stayed in Jan 2026
Couple
6 reviews
10/10
Outstanding
Posted on Apr 27, 2026
The hotel is super! It's right next to the beach and all the popular restaurants and shops. The staff are so lovely. I absolutely adored the interior design style!
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Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our location, loved the interior design, and felt welcomed by our team. Your kind words mean a lot to us, and we will be sure to share them with our staff.We look forward to welcoming you back to Feliz Hotel on your next visit to Boracay!Warmest regards,Feliz Hotel Boracay Management
Guest User
Deluxe King Balcony
Stayed in Mar 2026
Couple
3 reviews
10/10
Outstanding
Posted on Apr 29, 2026
Really great service. Staff was friendly and accomodating.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback! We are delighted to hear that you enjoyed our service and found our staff friendly and accommodating. Your kind words mean a lot to our team, and we will be sure to share them with everyone.We look forward to welcoming you back to Feliz Hotel on your next visit to Boracay!Warmest regards,Feliz Hotel Boracay Management
Guest User
Deluxe Double Atrium
Stayed in Jan 2026
Family
10 reviews
10/10
Outstanding
Posted on Feb 14, 2026
The hotel is right next to D'Mall, so there are tons of restaurants and shops. It's also very close to the beach. The staff are incredibly friendly and helpful. Plus, there's an amazing infinity pool on the rooftop, and the staff even go the extra mile to let you sing [karaoke/have a good time]. Overall, it's a great place, and I'd definitely stay here again.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your fantastic review! We're delighted to hear that you enjoyed our convenient location in D'Mall and the beach, making it easy to explore the island's restaurants, shops, and attractions.It's especially rewarding to know that our friendly and helpful team made your stay memorable. We're also glad you had a great time relaxing at our rooftop infinity pool and enjoyed the fun atmosphere we strive to create for our guests.Your kind words and recommendation mean so much to us. We truly appreciate your support and look forward to welcoming you back for another wonderful stay on your next visit to Boracay!Warmest regards,Feliz Hotel Boracay Management
Anonymous User
Suite Balcony
Stayed in Jan 2026
Couple
5 reviews
9.5/10
Amazing
Posted on Feb 16, 2026
Good hotel! However, the breakfasts aren't really geared towards Europeans. They're more Asian-style options. Be careful with the omelets from the buffet; we got food poisoning. Otherwise, the hotel and staff are lovely.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed our hotel and found our team lovely and welcoming.We’re sorry to hear about your concern regarding the breakfast experience. Please know that we take all guest feedback seriously, especially when it involves health and safety. We have reviewed the matter with our team and continue to strictly follow our food safety and hygiene procedures. While we have not received any other similar reports from other guests, we understand your concern and appreciate you bringing this to our attention so we can continue to monitor and improve our processes.We also appreciate your feedback regarding our breakfast selection. We understand that our guests come from different backgrounds with varying preferences, and we will continue to explore ways to provide a more diverse dining experience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better stay.Warmest regards,Feliz Hotel Boracay Management
Beggie
Deluxe Double Atrium
Stayed in Jan 2026
Couple
46 reviews
9.5/10
Amazing
Posted on Feb 12, 2026
Vienne the concierge driver, was very helpful and kind. The location of the hotel is amazing. It is right in the middle of the d-mall. The room was very large nicely decorated the only problem that we didn’t have a balcony so drying our clothes was a bit of an issue. The breakfast was also nice. Generally, the hotel has a very nice atmosphere.
Response from Property: Dear Beggie,Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you had an enjoyable stay with us. We're especially pleased that Vienne made a positive impression with his helpfulness and kindness. We'll be sure to share your kind words with him, they will certainly make his day.It's also great to know you enjoyed our central location in D'Mall, your spacious and beautifully decorated room, our breakfast, and the welcoming atmosphere of the hotel. We appreciate your feedback regarding the lack of a balcony and understand how that could make drying clothes less convenient. Your comments are valuable and will help us continue improving our guest experience.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable stay in Boracay!Warmest regards,Feliz Hotel Boracay Management
Roxton
Deluxe Double Atrium
Stayed in Jan 2026
Couple
5 reviews
9.5/10
Amazing
Posted on Feb 15, 2026
I really liked the hotel, I recommend it. The location is excellent, and the rooms are fresh and nice. The only thing I didn't like was that the waiters at the downstairs cafe didn't come over. Other than that, everything was great, we'll definitely be back.
Original textTranslated by Google
Response from Property: Dear Roxton,Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you enjoyed our excellent location, as well as the freshness and comfort of our rooms.We also appreciate your feedback regarding the service at our downstairs café. We sincerely apologize that our team did not attend to you as promptly as expected. Your comments have been shared with our café team as a reminder of the importance of being attentive and providing our guests with warm and efficient service at all times.Thank you again for your kind words and valuable feedback. We’re happy to know that you had a great overall experience, and we look forward to welcoming you back for another enjoyable stay!Warmest regards,Feliz Hotel Boracay Management
KonstantinSU
Deluxe King
Stayed in Dec 2025
Couple
27 reviews
10/10
Outstanding
Posted on Feb 5, 2026
This is a great hotel – new, stylish, with lovely and friendly staff always ready to help. The reception area smells wonderful (Mancera Instant Crush). Our room had everything we needed, even two sinks. The view from the room wasn't great, but the rooftop offers fantastic views of both the sunsets and the beach. There's a pool on the top floor where you can also get towels. If you need beach towels, just tell them your room number, and they'll hand them to you on the right as you exit the hotel. We weren't entirely impressed with the breakfast; the selection of main dishes was quite modest, but there was an abundance of pastries.
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6/8
Response from Property: Dear KonstantinSU,Thank you so much for your wonderful review and for sharing your experience with us! We're delighted to hear that you enjoyed our stylish design, well-appointed rooms, rooftop pool, and the beautiful sunset and beach views. It's especially rewarding to know that our friendly team helped make your stay a pleasant one.We're also glad you noticed the signature fragrance in our lobby, it’s always nice to hear that the little details contribute to a memorable experience.Thank you as well for your honest feedback regarding the view from your room and our breakfast selection. We appreciate your comments and will certainly share them with our team as we continue to improve our dining experience and overall guest satisfaction. We truly appreciate your support and hope to have the pleasure of welcoming you back for another memorable stay in the future!Warmest regards,Feliz Hotel Boracay Management