Bamboo Beach Resort & Restaurant Reviews

Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our spacious accommodations, lovely terrace, and the complimentary pineapple juice. We're also happy that you found our property to offer great value for your stay. We truly appreciate you choosing to book with us through Trip.com, and we look forward to welcoming you back for another memorable experience.

Response from Property: Thank you for your feedback and for your kind words about our friendly staff. We're glad they helped make your stay enjoyable. We also appreciate your comments regarding the rooms and the hallway lights. Your feedback is valuable to us, and we will review these areas with our team as we continue to improve our facilities. We hope to have the opportunity to welcome you back for an even better stay in the future.

Response from Property: Thank you for taking the time to share your feedback. We’re glad to hear that you found the accommodation to be good value for the price.We also appreciate your comments regarding access to the property. As a beachfront location, direct main road access may be limited, and we understand this can be an important consideration for some guests. Your feedback is noted as we continue to improve guest information and experience.Thank you for staying with us, and we hope to have the opportunity to welcome you again in the future.

Response from Property: Thank you for your wonderful review! We're delighted to hear that you enjoyed our spacious, clean, and safe accommodations, as well as our convenient beachfront location. We truly appreciate your recommendation and are grateful for your support. We look forward to welcoming you back for another enjoyable stay.

Response from Property: Thank you for sharing your feedback with us. We're happy to hear that you enjoyed our top-tier beachfront location and found our service satisfactory. We also appreciate your honest comments about the breakfast and will take them into consideration as we continue to improve our offerings. We hope to welcome you back again for an even better experience.

Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about the cleanliness issues, the air conditioning performance, Wi-Fi connectivity, and the maintenance concerns you experienced in your room. Your comments have been noted and will be shared with our team so we can address these matters and improve our guests' experience.We appreciate your recognition of our beach area, complimentary beach towels, and welcome lemonade. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a much better stay in the future.

Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and easy access to nearby attractions, especially the beach. We’re glad our location helped make your stay more enjoyable. We look forward to welcoming you back for another relaxing experience.

Response from Property: Thank you for taking the time to share your detailed feedback. We’re pleased to know that you appreciated our beachfront location, the comfort of the rooms, and especially the kindness and efficiency of our staff. It’s also great to hear that you enjoyed the quiet atmosphere and the complimentary beach amenities.At the same time, we sincerely appreciate your honest comments regarding the dated condition of the property, the breakfast selection, and the dining experience. We understand that breakfast preferences can vary among our international guests, and your feedback helps us identify opportunities to improve and offer a more diverse selection. We also apologize for the inconvenience caused by the flies in the dining area, as this is certainly not the experience we want our guests to have.Your observations are valuable to us, and we will share them with the relevant teams as we continue working to enhance both our facilities and guest experience. We truly appreciate your stay and hope to have the opportunity to welcome you back again in the future.

Response from Property: Thank you for taking the time to share your detailed feedback regarding your recent 7-night stay with us. We sincerely apologize for the inconveniences and discomfort you and your family experienced during your visit.We are especially concerned to hear about the condition of the comforters in Room 230 and the issue with bed bugs reported in Room 226. Cleanliness and guest comfort are among our highest priorities, and we deeply regret that we fell short in providing the standard of accommodation you expected and deserved. Please be assured that your concerns have been escalated to our housekeeping and maintenance teams for immediate inspection and corrective action.We also apologize for the issues involving the heater, slow Wi-Fi connection, limited mobile network signal, and the lack of certain room amenities. Your detailed observations are valuable and help us identify the areas where improvements are urgently needed.At the same time, we appreciate you acknowledging some of the room features such as the balcony and refrigerator. Nonetheless, we understand that these positives do not outweigh the inconveniences you encountered, especially during a long stay with family.Thank you again for bringing these matters to our attention. We value your feedback greatly and hope we may have the opportunity to restore your confidence in us with a much-improved experience in the future.

Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed the beachfront view and found our staff friendly. We look forward to welcoming you back for another great stay!

Response from Property: Thank you for taking the time to share such a detailed review. We’re truly sorry that your experience did not meet expectations and that several aspects of your stay caused you discomfort, especially as a solo traveler.We sincerely apologize for the concerns you raised regarding the access layout, lighting, room assignment, cleanliness of linens and towels, missing basic amenities, and maintenance of the surroundings. This is not the standard we aim to provide, and your comments have been taken seriously and shared with our management and relevant departments for immediate review and improvement.We also regret the inconvenience you experienced with the room condition, lack of phone access, mosquito issues, and delays in food refilling during meals. These are important operational concerns that we will be addressing as part of our ongoing efforts to improve both guest comfort and service efficiency.On a positive note, we’re glad you found our staff to be nice, and we appreciate you acknowledging them despite the issues you encountered.Your feedback is very important to us as it highlights areas where we clearly need to do better, including renovations, upkeep, and guest experience improvements. We hope that if you choose to give us another chance in the future, we can provide you with a much safer, more comfortable, and more welcoming stay.