Hampton by Hilton Hotels in Bossier City

We stayed overnight and thoroughly enjoyed our room. It was very large and luxurious. It even had a great view of Bossier City and nearby Shreveport. The room is extremely attractive and comfortable. We highly recommend it. We are not gamblers, but our local friends tell us that Margaritaville provides an excellent ****** experience.

The whole experience was great. I received a text from someone saying if there was any thing I need let them know and sure enough I forgot my razor. I text the number and someone showed with a razor within 5 minutes.

Walls are thin! When a train goes by it sounds like there’s a drum line playing outside your window. The early morning trash trucks emptying the dumpsters were literally a rude awakening. I’m not sure what time the twangy country music stared playing on the boardwalk speakers, but we could clearly hear it from our room. We booked a suite specifically for the sofa bed option so our kiddo could be with us, but somewhat independent. There was no extra bedding for it in the room. When we called the front desk to have it sent up, we were told we’d have to come downstairs to get it ourselves. Not only was the room not prepared, there was no apology or any attempt to make it right from the hotel staff. I’m sure this seems petty, but my company lives and breathes customer service. This would’ve been an easy win for this hotel.

Great room but it was overbooked. So they canceled our reservation and we ended up paying a higher rate. I would give the hotel a five out of four I will give your service a one out of five. Your rates very deceptive because the hotel was overbooked by your company so hotel cancelled your reservation and we got charged a much higher rate. The only room available was not appropriate for our party. It was embarrassing! I would hope that Trip.Com would make it right with this customer.

The hotel recommended by a friend is very good. Hilton is the best choice in the United States. It never disappoints me. I will stay at this hotel next time I have the opportunity to go to Shreveport.

Let me begin by saying we’re “Diamond” with Hilton. (Not bragging, just setting up my review.) At check in, we ask where the elevators are, and proceed to, what we thought, was our room. After repeatedly trying our key, we heard a voice say, “who is this?!” Turns out, they share the building with another Hilton property. Seems like the staff could’ve prevented this embarrassing incident. Secondly, we brought dinner to our room. Because we’re quite familiar with this hotel brand, we knew we’d have plates & silverware. Nope. Every, single piece was dirty in the dishwasher that nobody had run. Third, we thought we’d enjoy some pool & hot tub time. Well, the jacuzzi was out of order and, despite it being July in Louisiana, the pool was ice cold. Lastly, we bought a few things at the grocery store for the fridge. Every time we thought we’d closed said refrigerator, I’d walk by and it was ajar. Folks, these may not seem like much to y’all but, when you add it all up, it’s very disappointing. Hilton, you can do better than this.

Conveniently located off Interstate 20 this Wingate by Wyndham Bossier City is near the Louisiana Boardwalk casinos Louisiana Downs and many local restaurants. Ideal for both work and play this smoke-free lodging offers complimentary continental breakfast complimentary internet fitness room hot tub dry cleaning services outdoor pool meeting and conference rooms business center with complimentary print copy and fax services. There is no charge for children under 17 when staying with an adult.Guest room amenities include microwave refrigerator safe coffee maker and newspaper. Suites and handicapped-accessible rooms are also available.

Upon checking in I found there were no double rooms left on the first floor and no elevator, my senior mother was stuck attempting the stairs for the duration of the trip....the front desk person's version of assisting was ”getting us a room close to the stairs so we could park by the stairs”. He proceeded to act as if I was going to leave because there wasn't a room. I could've gone nextdoor but I would have been out $120/night plus the $70 I had already paid. Very disappointed, when I booked I didn't have the option for an ADA double room. We were also not informed of checkout time nor breakfast options...it says they offer breakfast but there is no space for it as the whole reception area is just a big empty room. The beds are ok but very worn, sheets were stained with what appeared to be ink stains. Nothing was plugged in when we arrived in the room and there was no alarm clock or clock radio. Also there was an ironing board with no cover and no iron. The room was VERY dirty, made the mistake of walking barefoot in the room right after we arrived and my feet were black. Went to wash off only to discover there were no washcloths nor was there are bath mat. We had a regular towel and a hand towel. We had issues with the fridge as the only outlet available was the one that was controlled by the switch near the door. The outlet was wired with the constant on top and the switch controlled on the bottom....guess what if the fridge was plugged into the top nothing could be plugged in below. While trying to sort this out I made the HUGE mistake of moving the fridge, what I found was absolutely revolting, mixed in the grime, dirt, and lord knows what else was two plastic tampon applicators not in a wrapper. I can not say if they were used or not as that was something I was NOT getting near. The entire time in this room I felt disgusting and unclean. Even the shower was gross. The standard yellow orange La Quinta shower curtain was black across the bottom from the mold. For a hotel that has been ”renovated” and I use that term loosely this was terrible. I feel that this hotel is in a perpetual renovation and like other travelers have to access the owner....is it time to cut your losses?