Hilton Boston Back Bay

Ongoing construction during stay — business center, restaurants, and gym unavailable Phone in room not working (line issue not fixed during stay) Safe box not working (couldn’t be repaired on-site) Overall, multiple maintenance issues and unavailable facilities made the stay disappointing.

Excellent, very clean and it also was very close to nearby restaurants

Very big room, nice location. I spent two quiet nights there and fell good.

A true "home away from home" for a new international student. As an international student newly arrived in the U.S., Hilton Boston Back Bay was my very first landing spot. I have been staying here for two weeks while navigating the difficult process of apartment hunting—which has been incredibly stressful due to my lack of U.S. credit history and language barriers. However, this hotel truly gave me a sense of "home" during this challenging transition. Even though my English is not perfect, every staff member I encountered was incredibly patient, friendly, and accommodating. Their kindness made a huge difference in my first few weeks in Boston. I am deeply grateful for the warm welcome!

This was the worst Hilton I’ve stayed at during my travels. It was raining during my visit, and surprisingly, the front desk told me they didn’t have any umbrellas available—quite unbelievable for a hotel of this brand. The property was under renovation, which made the overall experience even less enjoyable. The restaurant was also underwhelming—not fancy or memorable at all. If you're in the area, I recommend staying at the Sheraton just across the road. It’s a much better option.

Location of hotel is great! Near to Newbury shopping street and Prudential subway station. Hotel is clean and staff were friendly and helpful! Room was spacious and housekeeping was good too. Only negative experience was I can hear other guest rooms doors opening and slamming close early in the morning. Other than that, my entire experience was awesome in the very comfortable room!