Alright, finally checked out, and now I can leave a negative review! This was my first stay at a Hilton, and I won't be choosing them again. I thought the reviews looked good, but maybe I just had bad luck because it was one problem after another. First, the old air conditioner was incredibly noisy, constantly turning on and making a huge racket. We ended up having to turn it off completely, despite the recent 30-degree weather in Boston. Then there's the fact that the entire building is right on a main road with significant traffic. The room's window insulation was practically nonexistent; it felt like sleeping by the roadside. There were also loud sports cars and motorcycles at night, which really disturbed our sleep. But the worst part was the service. I can accept no service, but I cannot accept a lack of integrity. Before checking in, we called to inquire about luggage storage and were told it was available for a fee. However, when we went to store our bags, they said it was no longer possible because the manager had suddenly changed the policy! They didn't inform us in advance, which caused major problems for our travel plans. Our mistake was communicating by phone without email proof. We also had a train to catch and were short on time, so we didn't want to argue and just had to scramble to find a solution. Honestly, after just one night, I wanted to leave. But since I had booked four nights, the loss from canceling would have been too great, so I endured it. To be frank, this was my first time staying at a Hilton, and there won't be a second.
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