Fairmont Copley Plaza Boston

Fairmont Copley Plaza Boston Reviews

Fairmont Copley Plaza Boston

138 St James Ave, Boston, Massachusetts, 02116View hotel details
Fairmont Copley Plaza Boston
Fairmont Copley Plaza BostonFairmont Copley Plaza BostonFairmont Copley Plaza Boston
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Guest Reviews of Fairmont Copley Plaza Boston

9.0/10
Great
121 reviews
Verified reviews
Location9.1
Amenities8.8
Service8.8
Cleanliness9.0
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All reviews(121)
Positive reviews(21)
Reviews with photos/video(6)
Great location(10)
Great service(6)
Doddy62
Fairmont Room 1 Queen Bed
Stayed in May 2026
Couple
4 reviews
9.0/10
Great
Posted on Jun 16, 2026
No one to open doors which would be fine if not so heavy. Beautiful hotel with stunning reception/ lounge area
Response from Property: Thank you for sharing your kind feedback following your stay at Fairmont Copley Plaza. We are delighted to know you enjoyed the beauty of our historic lobby and lounge areas, as well as your overall experience with us. We also appreciate your comment regarding the arrival experience, which has been noted as we continually look for opportunities to enhance guest comfort. We hope to welcome you back again soon to Boston for another memorable stay.
Guest User
Fairmont Gold Queen Room
Stayed in Jul 2026
Couple
3 reviews
10/10
Outstanding
Posted on Sep 2, 2026
Absolutely stay here again it's a beautiful hotel gold level was great very own private floor. Gilbert in the lounge was brilliant nothing to much trouble.
Guest User
Fairmont Room 2 Doubles, 250 Sq
Stayed in Jul 2026
Family
23 reviews
10/10
Outstanding
Posted on Aug 27, 2026
This hotel has a Waldorf Astoria vibe, offering excellent value for money. Its location in Boston is truly prominent. Whether day or night, the Fairmont's prestige is evident. Most importantly, the price is really worth it. The included breakfast is also highly recommended; it's sophisticated and flavorful. It's a rare chance to feel like 'royalty'.
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Hugh McGregor
Fairmont Room 1 Queen Bed
Stayed in Jul 2026
Solo traveler
2 reviews
7.5/10
Posted on Aug 16, 2026
On checking it you get hit with a $35 a day resort fee. There is no resort. They don’t even have a swimming pool. It’s not Vegas. What a joke. Just increase your rate. There are no door men. Nice rooms but very basic service. Staff don’t go out of their way to assist. Much better choices available.
IRIT KORESH
Deluxe Room 2 Double Beds
Stayed in May 2026
Family
10 reviews
10/10
Outstanding
Posted on Jun 24, 2026
Excellent hotel, great location, very clean, the team were very friendly and helpful. We were 5 adults and the room was spacious.  The only thing that I was missing is a laundry room for self use. I will definitely recommend the hotel and will be happy to come back.
Response from Property: Thank you for your wonderful review and perfect rating of Fairmont Copley Plaza. We are delighted to know you enjoyed our exceptional location in Boston, the spacious accommodations, and the warm hospitality of our team. We also appreciate your thoughtful suggestion regarding additional guest amenities, which has been noted for future consideration. We look forward to welcoming you back again soon for another memorable stay.
Guest User
Fairmont Room 1 Queen Bed
Stayed in Feb 2026
Solo traveler
23 reviews
9.5/10
Amazing
Posted on Apr 12, 2026
The hotel's location is super convenient, right next to the Public Library and Trinity Church. Newbury Street is just a ten-minute walk away. The ambiance is really retro and charming, and the service is very warm and welcoming. The hotel restaurant also makes some excellent cocktails.
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Response from Property: Thank you for your wonderful review of Fairmont Copley Plaza. We are delighted that you enjoyed our prime location beside Boston Public Library and Trinity Church, as well as the charm, warm service, and cocktails at our restaurant, OAK Long Bar + Kitchen. Your kind words mean a great deal to our team. We look forward to welcoming you back for another memorable stay in Boston.
Guest User
Fairmont Room 1 King Bed
Stayed in Aug 2025
Family
3 reviews
6.0/10
Posted on Sep 8, 2025
It’s an old property and my assumption is that there are two wings and we were sent to old wing. Only one of the three elevators worked during 3 nights when we stayed there and there was no one trying to fix the elevators as well. Even the elevator which was working was not in a good condition. The staff was so so, not something which I would expect from Fairmont. Having stayed in Fairmont few times before, this was the worse experience of all times
Response from Property: Thank you for taking the time to share your feedback. Our hotel is a historic landmark and, while it may give the impression of different wings, all of our guest rooms are part of the same building. We regret that your impression of the elevators and service did not meet the level of excellence we strive to provide, and your comments will be shared with our team as we continuously refine our guest experience. We value your loyalty to Fairmont and truly hope we may have the chance to welcome you back for a stay that better reflects the heritage and hospitality of Fairmont Copley Plaza.
Guest User
Deluxe Room 2 Double Beds
Stayed in Feb 2025
Family
10 reviews
7.0/10
Posted on Apr 4, 2025
Great location, clean. Easy to get around Boston. Breakfast was also good
Guest User
Fairmont Room 1 Queen Bed
Stayed in Jun 2024
Family
2 reviews
10/10
Outstanding
Posted on Jul 13, 2024
Great locations, excellent service, and nice staffs. I like Fairmont
Anonymous User
Fairmont Room 1 Queen Bed
Stayed in May 2026
Solo traveler
3 reviews
10/10
Outstanding
Posted on Aug 16, 2026
pretty good
Guest User
Deluxe Room 1 King Bed
Stayed in Sep 2024
Business traveler
19 reviews
8.0/10
Very good
Posted on Oct 28, 2024
The hotel is historical. Maybe perhaps it’s old, the hotel key cards did not work at the elevator and the room.
Radiant N
Fairmont Room 1 Queen Bed
Stayed in Sep 2024
Couple
3 reviews
6.5/10
Posted on Oct 22, 2024
Arrived at the hotel around 2 pm and fortunately the room has ready, however we had a room located far away from the elevator, in fact my room is at the end of the of the hallway 😑 the room is small with old furniture, there was some cracks on the wood panel. There is no fridge and the AC was so noisy. The bathroom is good - I think it has been renovated. With the price we’ve paid I think I just bought the ‘location’ instead of the room as it is a very standard room, considering it is a 5 stars hotel.
Guest User
Deluxe Room 1 King Bed
Stayed in Jun 2025
Family
21 reviews
6.0/10
Posted on Aug 22, 2025
There were blood stains on the bed sheets, which is really unacceptable for a hotel of this star rating. I arrived at the hotel very late and was very tired. I only discovered it when I woke up in the morning.
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Response from Property: Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the unacceptable shortcoming you experienced, as this is far from the level of care and attention to detail we pride ourselves on at Fairmont Copley Plaza. We deeply regret the discomfort this caused, especially after a long day of travel. Your comments have been shared with our housekeeping leadership team to ensure this is addressed immediately. We hope you might allow us the opportunity to restore your confidence in us on a future visit.
Anonymous User
Deluxe Room 2 Double Beds
Stayed in Jul 2025
Other
6 reviews
8.5/10
Very good
Posted on Sep 23, 2025
Except for the price, everything else is good. The location is especially good. Breakfast is not a buffet but a meal.
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Response from Property: Thank you for taking the time to share your thoughts. We are pleased to know you enjoyed our central location and appreciated the breakfast experience. Your feedback regarding value is important to us, and we will be sure to keep it in mind. We look forward to welcoming you back for another stay in Boston.
Guest User
Fairmont Room 1 King Bed
Stayed in Jun 2025
Family
22 reviews
8.5/10
Very good
Posted on Sep 18, 2025
This is a relatively historic hotel with a beautiful lobby and restaurant. The rooms are a bit dated, and the layout of the old building is quite cramped, with a small bathroom. The restaurant was very busy, and the wait was long, but the food was quite good. Most of the guests looked well-dressed, and the staff were friendly. The location is also good, making it very convenient to everything.
Original textTranslated by Google
Response from Property: Thank you for sharing your impressions of your recent stay. We are delighted you enjoyed the charm of our historic lobby and restaurant, as well as our central location and attentive service. While our guest rooms reflect the character of a century-old landmark, we appreciate your feedback regarding the layout and dining experience. We hope to welcome you again for another memorable visit to Boston.