The Chen - Art Series

The Chen - Art Series Reviews

The Chen - Art Series

850 Whitehorse Rd, Box Hill, Victoria, 3128, AustraliaView Hotel Details
The Chen - Art Series
The Chen - Art SeriesThe Chen - Art SeriesThe Chen - Art Series
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of The Chen - Art Series

8.7/10
Very Good
133 review
Verified reviews
Location8.8
Amenities8.5
Service8.6
Cleanliness8.8
Filter by:
Sort by:
All reviews(133)
Positive reviews(125)
Reviews with photos/video(21)
Awesome rooms(27)
Great location(26)
Awesome amenities(12)
Easy to get around(11)
Convenient for shopping(7)
Friendly front desk staff(6)
Perfect for business trips(5)
Large rooms(5)
Negative reviews(8)
Guest User
Chen King Balcony
Stayed in Mar 2025
Traveling with friends
3 review
9.5/10
Amazing
Posted on May 10, 2025
Location is excellent. The coffee machine was not working in our room we told the receptionist when we checked out the receptionist was initially waived our parking fee unexpectedly. We will book again
Response from Property: Dear Guest,Dear Guest, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine
Anonymous User
Chen Queen
Stayed in Nov 2024
Couple
12 review
10/10
Outstanding
Posted on Mar 9, 2025
Located in the heart of Melbourne, this hotel offers convenience with its proximity to both a train station and popular shopping malls. The perfect choice for travelers looking to explore the city easily. With comfortable rooms and excellent service, this hotel provides a great base for your Melbourne adventure.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Madaleine General Manager
Malaithip
Chen Twin with Two Queen Beds
Stayed in May 2025
Family
5 review
8.0/10
Very Good
Posted on Jul 5, 2025
The Chen hotel is in a great spot, near the tram, mall, hospital, and campus, and you can walk to tons of restaurants in under 6 minutes. The rooms are a good size, even if the bathroom is a little small. Plus, the service is awesome, and it's clean.
Response from Property: Dear Malaithip,We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Madeleine -General Manager
Hau Yin Jeffrey
Chen Queen
Stayed in Apr 2025
Couple
3 review
9.5/10
Amazing
Posted on Jun 2, 2025
Nice place and room  Free upgrade for giving me to have a comfortable place to stay , very appreciate it .  Can improve things are provide freezer for me will more convenient to shop the food
Response from Property: Dear Hau Yin Jeffrey, Thank you sincerely for your valuable feedback regarding your recent stay at The Chen, Art Series. We're always delighted to receive positive comments, and I will gladly share your kind words with our team. Your feedback is truly motivating and reinforces our commitment to continually improving the quality of our service.We appreciate you taking the time to share your experience and look forward to welcoming you back for another enjoyable stay.Madeleine- General Manager
Guest User
Chen Queen
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 26, 2025
Very nice and clean  hotel. Good location with view. Great customer service. Will definitely book again
Response from Property: Dear Guest, Dear Guest, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine
Daniel Barboza
Chen Twin with Two Queen Beds
Stayed in Oct 2024
Couple
1 review
10/10
Outstanding
Posted on Nov 12, 2024
Very well-organized and clean hotel. I loved my stay and will be back soon.
Response from Property: Dear Daniel, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager
Yating
Chen Queen
Stayed in Jan 2025
Couple
8 review
9.0/10
Great
Posted on Mar 12, 2025
great location with artistic ambiance, loved the smell of the hotel room. Recommended for anyone who just staying for a short period
Response from Property: Dear Yating, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Madeleine
ZHAO XIANGLONG
Chen Queen
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 25, 2025
Very good, will choose this place again for my next business trip
Response from Property: Dear Zhao, we very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine
Guest User
Chen Deluxe King
Stayed in Dec 2024
Couple
9 review
5.5/10
Posted on Mar 9, 2025
Hotel staff wasn’t great. The rooms are a bit tired but big. Location is good and the cafe downstairs menu was fantastic
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Madeleine
JYYLin
Chen Queen
Stayed in Oct 2024
Solo traveler
18 review
8.5/10
Very Good
Posted on Nov 19, 2024
Been staying at this hotel multiple times due to its excellent location and good access to restaurants and public transport. No complaints whatsoever.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager
Garrie Ho
Chen Queen
Stayed in Apr 2025
Couple
21 review
9.5/10
Amazing
Posted on Jun 1, 2025
excellent service and good location.
Response from Property: Dear Garrie, We sincerely appreciate your feedback regarding your stay at The Chen, Art Series. It's always a pleasure to receive positive comments. I will be sure to share your kind words with our team, as they serve as great encouragement in our ongoing efforts to enhance the quality of our services.Thank you once again for sharing your experience. We look forward to welcoming you back and hope your next stay will be just as enjoyable.Madeleine-General Manager
Guest User
Chen Queen
Stayed in Jun 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 8, 2025
Good experience, good location
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Chen Box Hill Melbourne - Art Series.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another enjoyable journey with us. Sincerely,General Manager - Madeleine
到处跑的苦力
Chen Twin with Two Queen Beds
Stayed in Jul 2024
Traveling with friends
42 review
9.5/10
Amazing
Posted on Sep 16, 2024
This is my second time living here. Their service is great and nice. The hotel is very close to the box hill centre.
Response from Property: Dear Stanley, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager
Hao
Chen Twin with Two Queen Beds
Stayed in Jun 2025
Business traveler
2 review
2.0/10
Posted on Jul 6, 2025
No good at all and all
Response from Property: Dear Hao, Thank you for taking the time to share your recent experience with us. I’m truly sorry to hear that your stay did not meet your expectations, and I would like to extend my sincerest apologies.At Art Series, we are committed to delivering exceptional service to every guest, and your feedback is invaluable to us. Please be assured that we are taking the necessary steps to address the issues you've raised and to prevent them from happening again.We truly appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back and provide a more enjoyable experience in the near future.Sincerely, Madeleine-General Manager
Hau Hung
Two Bedroom Deluxe Interconnecting Suite
Stayed in Nov 2024
Traveling with friends
3 review
9.0/10
Great
Posted on Jan 17, 2025
A bit difficult to find the parking lot
Response from Property: Dear Hau Hung, we very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager