Name: Hotel Sudu Araliya
Address: Polonnaruwa, Sri Lanka
Rating: 7.7

Sri Lanka

Nuwara Eliya

Unawatuna

Polonnaruwa

We are family of three. Two adults and one child. We were given 2 single beds. My husband and child had to sleep on the floor. We couldn't put the beds together as it was fixed. Couldnt get another room as they were full. 

The room was overdone. Two dressing tables , two big arm chairs, dining table & chairs  etc., big spacious room but too many furniture making it uncomfortable.

When we informed the front office manager , he said it wont happen next time. Well, we are not too sure if qe wont to stay here though.

The hotel is located on the mountain with a beautiful environment. The hotel building style is British style. The room is spacious, but the facilities are very old, especially the bathtub. The heater is loud, but the heating effect is average. The hotel buffet is not delicious, but the breakfast is OK. I ordered food to be delivered to the room, which was surprisingly delicious. Two pastas, a hamburger, and a cream of chicken soup cost 200 RMB. This is the price for tourists in Sri Lanka. The front desk service is inefficient. It took me at least half an hour to check in.

The room is large and the furniture is simple. The bed is not very soft, I like this slightly harder mattress. The chef's breakfast and dinner are good and more suitable for Chinese appetite. There are also resident singers for dinner. The hotel is also convenient to Horton Plains, which is about 45 minutes by car.

From the moment we arrived, we were greeted by wonderfully friendly staff at the reception desk, and our positive impression continued when we saw our room. It was incredibly spacious and spotlessly clean and a perfect space to relax in.

Unfortunately, our enthusiasm dipped when we looked out the window. We had eagerly anticipated the sea view we booked, but found ourselves on the first floor looking directly onto the main path to the restaurant. The lack of both a view and privacy was a real disappointment.

The challenges were compounded by a local festival taking place during our stay. This rendered the beach unusable due to the sheer volume of people. Worse, the road closures made leaving the hotel a logistical headache, leaving us feeling a bit trapped. A final frustration was discovering there were no shops nearby and no convenience store in the hotel itself, so be sure to pack everything you might need.

In summary, while we can't fault the hotel on its cleanliness or the friendliness of its staff, the experience was significantly hampered by the room mix-up and the festival chaos. It wasn’t a bad stay, but it was far from the relaxing getaway we had planned.

This was a great location in Polonnaruwa. We loved all the services provided. The hotel had a great garden and I would say this is one of the best hotel gardens ever experienced in Sri Lanka. I specially thank front office  “Hansika” which she was very proactive in helping out, also her wonderful customer service to all of us stayed at the hotel. We also would like to thank “Dilshan” for his services throughout dining. We wish both of these staff very well and hope to come back soon. Also would definitely recommend the place for wonderful stay with fantastic views over Parakrama Samdudraya.

Araliya

Columbus

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