Name: Hotel Sudu Araliya
Address: Polonnaruwa, Sri Lanka
Rating: 7.7

Sri Lanka

Nuwara Eliya

Unawatuna

Polonnaruwa

Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size. 

Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.

Stayed at Araliya Green Hills with family and had a very pleasant experience. The service and amenities were excellent, and the staff made sure we were comfortable throughout our stay. The property is well-maintained and offers a relaxing atmosphere, perfect for a family trip. Cleanliness and location were good, and overall the stay felt peaceful and enjoyable. A great option for families looking for comfort and warm hospitality.

The room is large and the furniture is simple. The bed is not very soft, I like this slightly harder mattress. The chef's breakfast and dinner are good and more suitable for Chinese appetite. There are also resident singers for dinner. The hotel is also convenient to Horton Plains, which is about 45 minutes by car.

We arrived at a fully booked hotel. It was terrible. It was mostly Russian package holidaymakers (families or seniors), with very few young people. It's a good thing we only spent two nights there; we wanted to leave the next day.
Breakfast was so crowded that you'd spend five minutes walking around with your plate looking for a free table. The Russians seemed starved, scooping up food and pushing each other.
On the beach, the sun loungers were so close together, it was as if they were lying on top of each other, there was no privacy.
The beach was small, cluttered with boats, the sand was unpleasant, and the bottom was rocky.
The rooftop pool requires a fee if you live below the 9th floor; it's unclear how to get this information when booking.

This was a great location in Polonnaruwa. We loved all the services provided. The hotel had a great garden and I would say this is one of the best hotel gardens ever experienced in Sri Lanka. I specially thank front office  “Hansika” which she was very proactive in helping out, also her wonderful customer service to all of us stayed at the hotel. We also would like to thank “Dilshan” for his services throughout dining. We wish both of these staff very well and hope to come back soon. Also would definitely recommend the place for wonderful stay with fantastic views over Parakrama Samdudraya.

Araliya

Columbus

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