Name: Phu Hai Beach Resort & Spa Phan Thiet
Address: Phan Thiet, Vietnam
Rating: 8.8

Vietnam

Da Nang

Nha Trang

Phan Thiet

This was a hotel that I spent a long time researching before booking. It had excellent reviews and a very high rating online. Unfortunately, my experience was a case of “looks great from a distance, but not quite as impressive up close.”

Let me start with the positives.

The lobby is beautiful, with a charming vintage design that creates a great first impression. The front desk staff were friendly, helpful, and communicated well in English. Upon arrival, we were offered cold towels and refreshing welcome drinks, which was a nice touch after a long journey.

We decided to have lunch at the hotel’s restaurant. The food was average—not particularly memorable, but enough to satisfy our hunger.

The staff escorted us and our luggage to the room. At first glance, the room looked acceptable, but as someone who is quite particular about cleanliness, I quickly noticed a significant amount of dust on various surfaces. I tried not to dwell on it because, for me, the most important thing is a clean and comfortable bed.

Unfortunately, that night became the worst part of our stay.

I barely slept during my first night. Throughout the night, I felt as though something was biting my skin, and I found myself constantly scratching. It was extremely uncomfortable and frustrating.

The following morning during breakfast, a staff member kindly asked how we had slept. I honestly explained my experience and mentioned that I felt I had been bitten by something during the night. I requested that the bed linens be changed.

To their credit, the staff responded immediately. They informed the front desk, and shortly afterwards a manager came to speak with us personally, apologised sincerely, and arranged for a deep cleaning of our room. At that moment, I truly appreciated their attitude because they made me feel that they genuinely cared and were actively trying to solve the problem.

We then left for our day of sightseeing.

When we returned to the hotel that afternoon, I was genuinely surprised. The room felt completely different from the day before. It smelled fresh and clean, every surface had been thoroughly wiped down, the floors were spotless, and even the musty smell that I had previously noticed was gone. The room finally felt as clean as I had expected from a highly rated hotel.

As an additional gesture, the hotel offered me a complimentary 20-minute herbal bath treatment as compensation. I thought that was a thoughtful gesture and appreciated the effort they made to make things right.

Most importantly, I slept wonderfully on the second night.

For service and recovery, I would honestly give the team more than full marks. While the initial issue should not have happened, the way they handled the situation was professional, sincere, and efficient.

As for breakfast, it was decent and perfectly acceptable. There was enough variety, although I believe there is still room for improvement.

I would still recommend this hotel. The location is excellent, with many attractions and the riverside within easy walking distance.

Regarding the facilities, they are all on the smaller side. The swimming pool is beautiful but quite small. The gym is compact, and the children’s playroom is also rather limited in size. None of these were deal-breakers for us, but they are worth noting for future guests.

Overall, while the stay did not start well, the outstanding service recovery and excellent location left a positive final impression. No hotel is perfect, but what matters is how they respond when something goes wrong—and this hotel handled it exceptionally well.

After Ba Na Hills, we stayed in Hoi An for 2 nights. The hotel staff were very accommodating and provided excellent service. They advised us on the distance to the Old Town and even helped carry our luggage to the room.
Buffet Breakfast has alot to choose from, western, vegetarian to local food.

The hotel was only a few minutes' walk from the Old Town, with plenty of massage shops, coffee cafes, and restaurants along the way. We enjoyed exploring the Old Town, shopping for leather bags, and getting personalized Birkinstock slippers made.

We also tried various local foods at the market, which were delicious and very affordable. One thing to note is that May is extremely hot, so be sure to bring sun protection, an umbrella, a hat, and a portable fan.

Overall, we had a wonderful experience in Hoi An and would love to come back again in the future.

Clean and comfortable hotel, we got a nice honeymoon decoration and a small fruit basket in the room. There was a construction site next door, so we asked for a solution to get another room for our second night. Thanks to Chi Hien we got a room with much less noise and a better view!During our last night Bao Kha (Clara) was so helpful to arrange a Grab driver to pick up and deliver to the hotel an item we forgot in a restaurant in town! Many thanks for her excellent and friendly service.  The afternoon tea is also great with a different salty and sweet snack options. The breakfast is tasty, with both local and continental options. The hotel has also sunbeds on the beach (that is next to the hotel on the other side of the main road) + internet also in the beachclub.

My partner and I stayed at this hotel for 2 days. The room was magnificent: clean, stylish, spacious, with an excellent air conditioning system, high ceilings, comfortable beds, and a large balcony. A special bonus was the lovely scent in the room (an aroma diffuser was set up)🌿. The hotel grounds are beautiful, well-maintained, and lush with greenery. The breakfast selection was good; even over our two-day stay, some dishes varied. All the hotel staff were very pleasant! I particularly want to commend Loan and the reception team for their quick and efficient service!

The ocean suite offered a gorgeous view, a clean room, and a superb location. However, we were disappointed by the lack of service recognition for our special occasion. Compared to the smaller, cheaper rooms we stayed in at Hue and Hoi An—where they thoughtfully prepared decorations and a cake for our 14th wedding anniversary—this premium room completely ignored our milestone.

My stay here was fantastic! Everyone was so enthusiastic and lovely. The breakfast was delicious and had a great variety. For lunch, I went to the restaurant and ordered the fried chicken, and I couldn't stop raving about it! How can fried chicken be so good?!? My only minor gripe (0.5 points off for me personally) is that there wasn't a full-length mirror. I'll definitely be back though! 🥰

The Emerald was everything we hoped for and more. The setting is gorgeous, especially the pool - even better than any of the photos we had seen prior. The rooms were nice and had everything we needed. The location is excellent, being only 1 or 2 streets back from the action, and still felt serene once you were back inside the property. Take advantage of the bicycles too, an early morning cycle around the town is an activity itself, nice and flat and easy cycling. But it is the staff who make this place amazing. Attentive, friendly and engaging. If you're looking for accommodation in Hoi An i highly recommend The Emerald.

We loved our stay so much our first time that we decided to go back and enjoy the rest of our trip in Hoi An instead of extending it in Da nang. 

We had an amazing, warm welcome by Châu. Our welcome included our room upgrade with a beautiful balcony and we were extremely grateful for that. 

The hotel grounds is beautiful, swimming pool, gardens and all the lanterns hanging everywhere decoranting the hotel in such a beautiful and unique style ❤️

The rooms are beautiful and the bathroom, wow beautiful choice of tiles, very elegant   Lots of shelf space for your toiletries. 

Movie channels for free and movies in English which was a Bonus!

Breakfast was delicious, lots of options including eggs cooked to order and a variety of fresh fruit. 

The hotel also offer excursions and we chose to go to My Son and we loved it. We were picked up and dropped off at the hotel. 

There is a mini gym that has everything you need to get a workout in during your holiday if you wish to. They also have a spa but I didn’t have the chance to try it this time. 

We fell in love with Hoi An and staying at the Lantern Boutique Hotel was big part of it. 

We will definitely be back in the future. 

Thank you so much to all the beautiful staff at the Lantern Boutique Hotel. 

Clarissa Pastor & Gerry 
(CANADA/Ireland)

I had a lovely stay at Shining Hotel Hoi An. 
The hotel has a calm, welcoming atmosphere that makes it easy to relax from the moment you arrive. 
The rooms were clean, comfortable, and nicely decorated, with everything I needed for a pleasant stay.
One thing to mention is that most of the pool view rooms have bath tubs which was not to my liking as I prefer a shower. However this is easily remidied if you stay in the field view rooms or river view rooms. 
The staff were incredibly kind and attentive, always ready to help and making the experience feel warm and personal. The location is peaceful and slightly away from the busy centre, yet still close enough to easily explore Hoi An.
I especially enjoyed the pool area, which was perfect for unwinding after a day out. Overall, it’s a charming and comfortable hotel that I would definitely recommend to anyone visiting Hoi An.

The rooms are old and the entrance is a staircase, so there's no way to drag luggage. I arrived at 12:00, and the staff informed me that check-in was at 15:00. I left my bags and returned at 14:30, only to see others being checked into their rooms. The staff then told me to wait another 15 minutes. The front desk staff's eye contact and overall service attitude were definitely lacking. During check-in, they asked for a 200k deposit. I mentioned that typically, bookings through OTAs don't require a deposit, and I'd even stayed at a Mercure without being asked for one. I understand that policies vary, but what was absolutely unacceptable was when that specific front desk staff member started muttering in Vietnamese to her colleagues, essentially implying that I was rude, and everyone's gaze felt like they were looking down on a customer. This really needs improvement – it's a service industry after all. Breakfast was okay. However, the lobby restroom was dirty and only had one stall. I ended up using the accessible restroom because the floor was wet and slippery, and the toilet bowl was dirty. When I came out, a cleaning staff member scolded me. For a hotel of this size, having only one lobby restroom, and needing to use the accessible one for a 'heavy' need, is problematic. They seriously need intensive training in service mind and hospitality.

The room description needs to be corrected because it stated there were 'one or more non-opening windows,' but in reality, there are no windows at all – just a fake window facade and a solid wall. This is quite uncomfortable as you lose all sense of time. There are no windows on the floor either. You have to go down to the first floor or up to the 27th/28th floor where the pool and smoking area are located. The pool isn't heated, and the water is cold; one dip was enough for us not to use it again, plus it's not very big. The soundproofing in the rooms is terrible – it feels like there are no doors at all, and you can hear the neighbors clearly. Three elevators for guests are generally enough; we didn't have to wait long. Breakfasts are good, with a large selection and everything is tasty. Breakfast is served until 10 AM, not 9:30 AM as stated in the description. There are sun loungers provided by the hotel, but only about five of them. The staff is friendly. The only issue was that we paid a deposit upon check-in, but it was only returned after we reminded them. Be careful, we almost forgot about it ourselves! Honestly, it doesn't even feel like a 4-star hotel. I wouldn't stay here again. It's also far from the city center; we ended up walking about 20,000 steps every day because all the main attractions are located there. But we fell for the reviews and the 5-star rating for such a price, so we chose it.

From the moment I arrived, the staff went above and beyond—friendly, attentive, and genuinely welcoming every step of the way 🙌✨ They made the entire experience feel effortless and elevated.
The breakfast was a standout 🍳🥐—fresh, delicious, and packed with options. Whether you want something light or a full meal to start your day, they’ve got you covered.
And the highlight? The Deluxe Ocean View room on the 26th floor 🌊🏙️… absolutely unreal. Waking up to that panoramic view every morning was next-level. Clean, modern, and incredibly comfortable.
If you’re staying in Nha Trang and want a place that delivers on service, views, and overall experience—this is it. Highly recommend! 🔥

An oasis on our tour of Vietnam. A short distance from HCMC, however it felt like a world away. One of our favourite places to visit so far. The staff are ultra polite, friendly, and very helpful. The grounds are incredible. The beach, pool and restaurant have been designed to flow between each other. Our room was clean and comfortable. The pool side bar is competitively priced for a hotel and was the perfect place to spend most of our time. I also unexpectedly received a birthday treat without any prompting from my family, which shows the care from the staff and management.

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