Holiday Inn Express & Suites BRASELTON WEST by IHG

Clean rooms, great staff. Good parking. Close to Road Atlanta and a Waffle House. Fairly quiet surroundings … small OG cemetery next door. Also near by some gas station/stores. Overall good place to stay on work trips.

Check in and out were clear and simple. Thought the room might be noisy being next to highway but not at all! Couldn’t hear any guests either. Bed was super comfortable as well and appreciated the larger bathroom. Overall great stay.

“Had a great stay at Holiday Inn Express. The breakfast was fresh and enjoyable, and the location is very convenient—close to shops and restaurants. Overall, a comfortable and pleasant experience.”

Manager was rude and combative, breakfast was cold and almost no food. Really disappointing. Won't be back!

I’m placing a formal complaint. I paid for in advance two queen beds. When I got there, they had one queen bed and one sofa sleeper. I did not consent of that and was not offered a different room based on the availability. We arrived sometime between 5 and 7 PM. I was told three different times the manager would call me to compensate me and I’ve yet to hear from the manager Elena. Therefore, I would like all my money back.

Hotel is new, breakfast was excellent! Front desk people in general really nice. Very good gym (no weight machines), the treadmill had its own TV. Didn’t give 5 starts because the shower didn’t have great water pressure and the blackout curtain didn’t open all the way.

Very Happy with our stay! Newer property. Very clean and comfortable! Breakfast was enjoyable and had heart healthy options! Staff was friendly. We will return!

The room was clean. The bed was extremely comfortable with soft and firm pilllows. It was quiet and the room was able to be pitched black we didn’t even realize it was daylight until we opened the curtains back up the next day. Staff was nice as well. I love that they have the shampoo and body was already stocked in the shower as well as hand soap at the sink with free WiFi and full breakfast.

Was clean, but some things were out of service due to repairs like one of the elevators and one of the side entrance doors. Our shower’s shaving ledge was also broken completely off and was hanging from the caulk when we arrived.