I have so many things to say. I am still in shock at how horrible the one night stay at country inn and suites by Radisson in Braselton, Georgia went.
Upon my arrival, I was told that I had to pay $143 dollars for the room. I explained to the person at that desk that I already paid for my room through trip.com at $108. He adamantly said no I didn’t and so I proceeded with payment just because I was completely confused and thought he may be right.
After the payment was taken, I began to question why I had to pay this when I have my receipt that shows I paid $108.
Manager comes in and sees that he charged me on someone else’s reservation. So yes, I did pay twice. And that left me with no money to my name. Now I have to wait 3-5 business days to be refunded.
I asked for a room upgrade for that major inconvenience. Manager said absolutely and upgraded me to a jacuzzi king suite.
When I got to the room. Key would not work. Manager went to try and then informed me that the door lock was not working. She said, if I were to leave the room, it would be unlocked. But that I could lock from the inside for while I was in there.
I didn’t. Have an issue with that, because I didn’t have much tht I brought with me and wasn’t concerned if the door were left unlocked while I was not there.
I spent some time in the room and got ready to leave when I tried to open the door…it wouldn’t unlock. I was locked in my room. I called the desk and he came to try to open and it wouldn’t unlock for him either. I was on the first floor so I asked him to please walk around and help me crawl out of the window. He did. I told him to leave the window open so I could get back in. He asked if I wanted to move rooms. However it was already midnight and that wasn’t something I wanted to do. I declined room change. When I came back , a girl was at the desk. I came in and let her know that I was goin to be crawling in a window. Just so she didn’t think I was breaking in or something. I explained the situation, and this girl just looked at me like I was crazy. I asked if there was any way I could grab a small snack to eat, because I was starving and they took all my money by charging me twice for the room. So I had no way of getting food. She said, with an attitude. “Sorry no. We can’t do that. You’re going to have to wait until breakfast” which was 6 hours away. 🙄
Then I said well alright, well would you mind walking with me to the window because it’s pretty dark. I didn’t want to get hurt or anything bad to happen. She just stared at m with this “ seriously “ kinda of look on her face. Until finally I said, you know what? Never mind I got this
So I turned and left to crawl in the window.
7 am and I wake up. Ready for breakfast. Remembering I have to crawl out the window… I was able to get out, and when I got to breakfast I had a lady offer to help me get in my room. But that didn’t work. She then agreed to walk with me and make sure I didn’t fall or anything. Which I am grateful for.
I am left with many bruises on my body from having to crawl through the window. Which makes me madder than a hornet. I am upset about not having access to any of my money due to their mistake. And I am truly mad that the night time worker was so rude and unwilling to do so mtuch as walk with me right outside for a minute. 😡
You would think. They would want to offer me a comp night stay or something. But no.
Also the bathroom had many long dark hairs attached to walls in shower and to the towels. It was just a very bad experience. I wouldn’t even give them one star if it didn’t make me do at least one.
Highly suggest you do not waste your time or money at this hotel.
* p.S. you guys don’t have to keep my name anonymous. Yall know who I am. *************
