Brasil Hotels with Airport pickup service

I arrived in Costa Rica and this is where I spent my first two nights as I prepared for an extensive journey through the national parks. This hotel provided a fine room. The building is in the shape of an ”O”, with the pools and dining areas in the middle. There were many different types of birds flying around, the traffic noise was minimal inside the pool area, and I enjoyed relaxing in the pool area. Breakfast was excellent and available to all guests. Dinner was purchased in a smaller bar/dining area with an overhead view of the pool area. I ordered salmon, and it was surprisingly good! This is not a destination hotel, but it was just what I needed, as I got my international bearings. There is a tour desk, in which one may schedule a variety of tours and day trips of San Jose or areas around Costa Rica.

Had a wonderful time with my wife here. The room we had was one of the more spacious units (although they do vary quite a bit) . The staff was accommodating especially Paola and Dave. We actually had some of our wedding party stay here, and I am glad we recommended it to them. The hospitality is embodied the Pura Vida lifestyle. The location is perfectly situated outside the city so you can rest assured it is safe and convenient. You will definitely still need a car as the area is not very walkable, but not to worry. There is parking on site. This is a perfect option for those looking for the amenities of the hotel, but the hospitality of a BnB. Thank you to all the staff there!

The staff are so attentive and kind and friendly. I don’t have one bad thing to say about them. The maid was top notch. She left our room spotless with extra towels, soap, lotion and waters ever day we were there. The service at the reception desk, restaurant, bar, valet, bellhop etc. were so professional and welcomed us with a smile no matter the time or request. The staff in the restaurant were outstanding. We got to breakfast late our first morning (we thought it ended at 11 but it was 10) and they welcomed us in, left all the food out for us to fix plates, brought us a huge plate of delicious fruit and let us sit until we were ready to leave. Sheila was an absolute delight and welcomed us every morning with a big smile and a kind word. I would absolutely stay here again and would recommend this hotel to anyone staying in the San Jose area. Oh…the view on the mountain side is spectacular!

Since the moment you arrive, you are welcomed. All staff are very helpful and respectful. They have a lot of services and resources. As far as the rooms, they are very clean. Bathrooms are spacious. The mattresses are comfortable but the pillows not so much. The hotel has a few restaurants which is convenient.

My coworker and I stayed here for three nights for a work trip. The property is lush and looks like you are transported a couple hundred years ago but resort is only 35 years old (from Marriott employee Fernando who gives tours of the property). There are two pools and a hot tub surrounded by so much lush vegetation. My initial room was 528 which is a handicap room but was quickly switched to 631 which has a walk-in shower with a glass door. The room had a modern feel with artwork of coffee beans. There was plenty of space at the desk as well as couch area. The breakfast was delicious and the servers were wonderful. Breakfast even starts at 6am, great for work trip. There is also a shuttle that runs on a schedule (see attached photo).

This hotel rocks! We stayed here the first night of our trip, and were welcomed by the kind staff and some of the FRESHEST and WARMEST TASTIEST free cookies upon check in. By the end of our stay one of our relatives literally hoarded the cookies, asking for 4-5 per day. The pool was very pretty, and the breakfast was so fancy, aesthetic and tasty! The rooms were nice and cool, very clean, and had a great selection of TV channels. On the last night of our trip, we had initially pre-planned to stay at this one hotel in the forrest, but our party decided to leave because of a number of concerning observations. We were all exhausted as it was the end of our trip, and needed somewhere to stay. Immediately everyone started chanting that they wanted to go back to the DoubleTree. We arrived and everyone sighed a relief, and we went to our warm beds with our cookies!

Very good hotel, spacious rooms and modern decoration. It is a 15-minute drive from the airport. It is convenient to eat and eat around. The breakfast is very good. The surrounding environment is better than the city and belongs to the new district. recommend!

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

The room was big, clean, quiet, and the breakfast was great!

Marriott always get it right with the things that are useful and important. Good location if staying in San Jose..not right in the middle of the hassle & bustle it's 20 mins drive to downtown. It does however have its courtyard of restaurents and the multi plaza across from it so a good location to downtown and the airport. The room itself is modern, clean, has a large TV, coffee machine, good locks on the inside of the door for extra security if you're travelling solo. Hot water, body products, large bed and decent restaurent. Plus if you're working online it has decent WiFi and lots of good spots to set up and get on. Little tip get a room with a balcony facing the back and not overlooking the shops at the front. Nice little view. Breakfast is good with selections of vegetarian and vegan options.