Denisa Boutique

Great personnel at the front desk on the last two days of our stay on Sunday and Monday. The gentleman at the reception desk had great Horeca skills, could be management, I don’t know, but if he’s not management he really should be!

This hotel is positioned next two of the best hotels I have ever been to (Escalade and Teleferic) already being the worst out of all of them, I don’t even know how it has 5 stars.After my family settled in, we had realised that the window was broken as well as the glass in the shower.To make things worse, I had seen two cockroaches as well as several mosquitos.Additionally, my brother has autism and he exited the hotel room mistaking the door for another (you can’t even lock the door).My brother at the time had diarrhea and had pooped on the floor.Us being all asleep had no idea of his mistake.The next day, they came demanding to give the staff money or else they would kick us out.Finally, we had already talked to the manager prior to visiting and told him that we would be five people, the receptionist was then so rude and ignorant and so my father and grandfather had to carry a bed up three stories.In conclusion, this hotel’s staff have been rude, ignorant and arrogant to me and my family disregarding all of our problems.