Viridian Apartments in Kew Bridge Serviced Apartments - St Georges

Iv been staying here since July 2024 And Iv had the best service! This place has made me feel at home and the customer service line has always been there! Charlotte Chaplin is a wonderful woman! She has made my stay so easy. Housekeeping are great! Reading reviews about touch pads to gain access is not fair! Batteries die just like your phones! Internet can be down in your homes! This place is gorgeous and service is there!

Told we could get in to apartment at midday but we’re not given access until after 4pm even though the flat was ready before then. When granted access kept getting locked out as battery flat on entrance pad. Instructions said gate near a bus stop which it wasn’t. . Aircon set to very cold and no instructions on how to change. Told there was parking but it was paid parking at the Travelodge. No phone reception and WiFi stopped working on 4th day. I needed it for work. We had a baby with us and the electric platform for wheelchairs and prams wasn’t working. I understand that things don’t go wrong sometimes but we were lied to before we got there and the “customer service was unhelpful and rude” They also entered the apartment when we were out. The location is good but definitely not worth the hassle

Left locked out of the apartment for 3 hours on arrival due to flat batteries on door lock, messed about for ages by customer service staff until someone eventually came out to gain access and change the batteries. Refused any redress due to "cancellation policy" even though it was nothing to do with this. Apartment was nice though once we managed to get in a dry off!!

Good apartment let down by terrible customer servi Awful customer service, locked out of the apartment due to batteries not being checked/changed in door locks. Took approx 3 hrs and multiple phone calls to get it sorted.

We had booked Kew Bridge, but the previous patrons ruined the room so we were offered a smaller listing at a different location for the same price. I took it because of the location and the promise that we would have an extra bed in the living room. We got there at 9pm to find no extra bed and a loveseat too small to sleep on. The staff answered my call promptly and said they would send out a cot. I wasn’t able to receive any calls back because my phone wasn’t local, but someone showed up 2.5 hrs later with a small barely padded camp cot that was supposed to be for an adult. I received a follow-up email, and staff tried to be prompt, but receiving a 2 bed 1 bath listing with a camp cot instead of a 3 bed 3 bath listing was disappointing to say the least. The listing in Ealing would have been tight, but sufficient otherwise. It was well equipped and a 5 min walk to the tube.

Visit to Kew Only 2 tiny issues, the wifi code wasn't witten down and the door code was 9 digits, so had to get emails up every time we wanted to enter the apartment. Being picky the apartment was beautiful very quiet and relaxing. Would definitely stay again. 10 minutes walk to Kew Gardens and 5 minutes to a train into London.