Novotel London Brentford Reviews

I and my family had a fantastic experience at Novotel Brentford. Customer service was great. 💯

It's a nice hotel very modern, Decent Breakfast and Evening Menu is also good. Rooms are very spacious and excellently fitted out. My only complaint is The Reception area is abit chaotic i've stayed here 3 times now and I've been frustrated with the amount of time i've had to wait to get checked in. It's too long. They need to have more staff available as far as i can see.

As expected by the brand, the faculties were upscale and modern. The room was comfortable and mostly clean (coffee stain on the carpet). It was quiet (superior queen) at end of hallway, facing toward interior courtyard. Did not eat breakfast. However, the staff was condescendingly friendly throughout the stay, except for one person at the very end (after we had checked out). Also, finding the hotel was a nightmare. Even with GPS we missed the entrance three times (once we ended up on the M4 and it took us 24 minutes to return). When mentioned to the staff, we were told -with a smile- that no one had ever had problems finding the place (except for us, apparently). The big problem is lack of signage to find parallel access road (see photo of alleyway parallel to main road; we missed that entrance several times) Underground parking (15£ per day) was mostly convenient, but access door to hotel smelled of urine. Lastly: I booked an executive room and was DOWNGRADED by the hotel. Then I was told -with a smile- that Trip.com had sent them a wrong reservation request/voucher; i was told to see with them (ie. MY problem, not theirs).

Love staying here. Great staff and everything and so pretty.

Nice hotel. Spa wasn't great!

Good hotel. Service can be a bit better. Be careful giving your credit card information as they may charge you extra nights without your knowledge.  Check your statementsat, at the time their system was double charging for nightly fees. However, hotel is nice breakfast is excellent.  about one hour to Central London via city transport. 

The hotel is clean and pool is the best. I enjoyed my stay for my weekend getaway.

Stayed here for a week, and the location is very car-friendly for those driving around London. There's also a nearby subway station. The bed was extremely comfortable and the staff were exceptionally welcoming. The only downside was the room's 'air conditioning,' which turned out to be an air cooler—more like a fan without real cooling capabilities. It led to a few warm wake-ups

Everything was fine apart from the sauna not working on the last day

I really did enjoy my vacation and the sauna and pool were awesome experiences

Hotel is above average. Public transport is easily accessible within walking distance.

Flight disruption meant I was scrambling for a hotel and was lucky to find this place. 8 miles from Heathrow but worth it. Here is the best bit, the kitchen had just closed but the main barman went the extra mile and got us a modified selection from the menu - super nice of him and made all the difference after being in airports all day.

The hotel was great; however, the big downfall was that the heating didn't work and I left the hotel with a flu. It's almost 0 degrees in London so the heating not working is a big issue and made my experience bad.

Nice modern hotel. A bit difficult to get transportation in the area though.