London Kew Bridge

the place is clean and quiet with all facilities .staff are friendly and polite. It located near Kew Bridge .you can walk to kew garden, train station,bus stop etc.

The hotel room was spacious and quiet. Good location and easy to park. The loading bay next to the hotel really helped. Friendly, polite and helpful staff. Definitely come back again.

I selected the hotel because it was close to family, trains and buses. The breakfast was good, but the same very single day so became boring rather quickly. The air conditioners in the rooms are absolutely pathetic. It was a hot summer, and my room reached 35 degrees Celsius, with the air conditioner running at full capacity. I complained, and the friendly staff moved me to another room. Same problem. When I asked for my room to be cleaned, the bin was emptied and I received two new towels. No new linen and pillow case, even though I had to take cold showers for four nights to stop sweating. When I complained, I received two new pillow cases. My linen was not changed, the bathroom was not cleaned and the carpets not vacuumed once. I gave up asking. Even though the hotel is situated at a fantastic location, I will hesitate to use it again. It is not value for money. The staff was friendly and courteous.

Very friendly staff. Great happy hour too. A comfortable bed but the under sheet was not big enough to tuck in!

Awful smell to the hotel, complained about this prior to my departure aswell as issues with the hot room, the lack of air conditioning/unsuitability of fans and 'no sleep' prior to my departure. Was told to take it up with customer services who have basically said 'tough, you knew there was no air conditioning, not our problem'. Despite being told in an email that the air conditioning was not working (which clearly implies that they have it), we had non refundable rooms so could not cancel. Have been told again today sorry, end of matter, we will not be responding to you again.

Poor. No a/c working in unbearable heat. Fan was useless, staff couldn't do anything about it, customer services didn't want to engage either. Nothing offered by compensation. 3 terrible night's sleep. Probably the last

Writing a long hotel review during a heatwave isn't no fun. But neither is staying in an airtight hotel room with no AC. "You can get a fan from reception" an email proudly stated. Expect they they didn't thave any left when I asked. That's when I managed to find a member of staff to ask. Open a window? Nothing doing. The comfort police put a stop to that with the nanny state window restrictors. Want to try and stay hydrated? No complimentary water in the room of course, this is the UK, and service standards mean nothing to us. £3 from a vending machine in reception. Couldn't even pay for an overpriced drink at the bar as it was closed at 2230. The best part of the stay was only staying one night, I mused, while bleary-eyed and waiting for my cab the next morning, surrounded by weeds and cig ends at the hotel entrance. Nothing Premier about my experience, except the price.

Awful nights sleep, 4 days prior to my stay I had an email from Premier inn to say the air-con wasn’t working and I’d be able to get a fan from reception. On my arrival, the room was almost 30degrees, no fan was available. Premier inn say NO GOOD NIGHT GUARANTEE!!!! Avoid!!!