The hotel is very old. Although the rooms are spacious, everything about it feels subpar. Initially, I was assigned a room on the 33rd floor and thought the hotel was being fair, not discriminating. However, upon entering, I realized we were given the worst room type: the luggage rack was broken, there were cigarette burn marks on the chair, the toilet was right by the entrance, and the hallway was incredibly long. There was also a mysterious crib. I tried to get the front desk to remove it, but they never responded, so I had to contact Trip.com customer service. A big thank you to hotel housekeeper Yiwei! He found three different front desk staff members to help me communicate and switch rooms! Initially, they told me only rooms on the 17th floor were available and wouldn't even show me the room type. Eventually, customer service, with Kieran's help, managed to get us an upgraded room, which finally resolved the issue. However, many of the bathroom faucets had green rust. Furthermore, the hotel never informed us that rooms are only cleaned once a week, so there was no cleaning service during our stay. I highly do not recommend this hotel.
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