Premier Inn Bristol City Centre (Finzels Reach)

The location is good and convenience.

Best hotel I have stayed in so far The food was amazing, the room was clean and comfy and the customer service was 10/10. There was one staff member who stood out amongst the rest and always went above and beyond to help me,thank you sammy. On my arrival Sammy checked me into the hotel and it was service with a smile. I forgot my lighter so Sammy let me borrow hers and the next day she brought in a spare one for me! Throughout the whole stay the customer service provided by all staff was amazing but Sammy by far was my favourite staff member!

You know what you are getting at Premier Inn. My room was clean and had all I needed for a bit of work and a good night’s sleep. Staff were friendly and got me an iron when I needed it for my work shirt. It’s a 5 minutes walk to the main city centre so a good location.

We called 6 times on the drive up to request a lower ground floor - phone never answered, despite being on hold for ages. We eventually got through to main PI number and they assured us they would message the hotel. We later found out they hadn't; had the hotel been more busy they wouldn't have been able to accomodate changing us from floor 4 to floor 1. When we got there, I pulled over and my wife went it to check on blue badge parking, she was told where it was and we drove round and waited for over five minutes - the barrier remained closed, the call button ignored. My wife (who is fully able, thankfully) was able to get out and walk round to the front of the hotel to get assistance. In the end, someone else let us in. Had I been on my own, I wouldn't have been able to fetch assistance without help. I was also a bit put off by how dirty all the carpets were in communal areas and in our room. Positives: the location for us was excellent, there was eventually blue badge parking, staff were friendly when you spoke to them.

As expected from Premier Inn hotels we had a great night sleep! Room (3rd floor) was quiet, clean and functional. We didn’t have breakfast here so cannot comment. Convenient location: 5-10min walk from train station and another 5-10min walk from shops. Was able to leave luggage (secured room) before going back to get our train. A few lovely bars/restaurant in the street going to the canal towards castle bridge and a really nice coffee shop just at the corner (Spicer & Cole) with excellent coffee and treats. Really warm and efficient welcome from Sammy at the reception too - thank you!

If you need somewhere simple, that you know will work as expected, this Premier Inn is great. We used it for a night's rest after a long flight and were very happy with the room and service provided by the staff. Sammy was excellent at getting us a room for an early check in!

Generally our rooms were clean and provided everything we needed. We had problems with both check in and checkout, every time we needed to interact with staff they didn’t provide a good level of service. On checkin it states you can check in your room at 3, and in some cases if they have rooms available you can check in as early as 11. When me and all my friends turned up a little before 3 I was told my room might be an hours wait to be ready, I would need to wait. After waiting 30 mins in the bar area we asked again as we had plans for the afternoon and needed to get ready, the staff weren’t very receptive but we finally got our room. Some of my other friends waited another 45 mins to get their room, with no compensation for the wait, just being asked to hang around in reception and no apologise for this. On the morning we were meant to be checking out, we checked that checkout was at 12 and headed out for the morning, leaving bags in rooms so we didn’t need to drag these around with us. We returned to the hotel at 11:30 to find none of our key cards worked for our rooms, requiring us to go back to reception, to which they tried to say it was our fault and that the key cards automatically get deactivated, to which we asked why they had been deactivated before 12 if checkout is 12, they couldn’t answer. It took some of us two trips to reception or sweet talking the cleaners to get into our rooms and grab our bags just to leave.

Only 10 mins from the station and easy access to the centre. Warm welcome, large very clean room , comfy beds , very quiet , all amenities in the room, nothing out of place. Excellent value breakfast. Staff very helpful and do safely keep you bags if you arrive early.great value for money.

The Finzels Reach Hotel was perfect for my stay this weekend which was with a number of friends, celebrating a wedding. We went to Simple Things festival & a number of restaurants & bars. The hotel fitted our needs exactly.