Hotel Le Plaza Brussels Reviews

The hotel is very beautiful, not the best experience however. The attitude of the front desk staff, especially the female manager, was not accommodating. I expected friendlier and more respectful attention from a hotel of this caliber. Both the morning and evening receptionists were quite intransigent. The room I booked was not what I requested, apparently due to availability issues. I had to ask them to push the twin beds together to make one, which took a while to accomplish. They only followed this request because my booking agency intervened and spoke to management; otherwise, it would have been impossible. The next day, I requested a late checkout but was told "no." The woman at the front desk argued that it was the busy weekend and tha my reasons were insufficient, claiming that since they had already fixed my room the day before (or that I could have just slept on the original setup), they wouldn't bend the rules. This dismissive narrative made my stay even more unpleasant! You urgently need to train your personnel to improve their customer service skills.

Everything was good but the check in time is a bit late(16:00), but they checked us in at 15:00. Staff were friendly and helpful. Breakfast was also good. Had luggage storage which was really helpful. There were no toothbrushes or toothpaste in the room.

Quite comfortable and clean, a bit old styled furnish; nice location, not in middle of hustle and bustle but close to centre within walking distance

This is a classic 'old money' style hotel. The decor is opulent and elegant, exuding a refined luxury. While it shows its age a bit, the subtle details still hint at its past grandeur. The hotel is conveniently located right next to the city center's pedestrian street, making shopping and dining incredibly easy. I'd definitely choose to stay here again.

This hotel is really old... Don't let the five-star rating fool you, it feels more like a three-star. The elevator is incredibly slow, from 1999! The furniture in the room is also very dated. The front desk sells bottled water in glass bottles for 8 euros a pop – ridiculous. As our Belgian client told us, the hotel's location is right between a safe area and an unsafe one. It's close to the light rail, but there's no elevator from the light rail station to the street level, which is quite annoying. Walking to the city center is fairly convenient though. For the price, it offers good value for money; other hotels in the same area are more expensive.

This is an older hotel with a rich sense of history. The location is excellent, very close to the train station, and the Grand Place is also within walking distance. Our room had a street view. Brussels was our last stop in Europe, and generally, European hotel rooms tend to be small, but this hotel's room was quite spacious, and the bathroom was also very large. The slippers were very comfortable. We had an early flight, so we didn't get to try the hotel breakfast.

The hotel is very upscale with large rooms and bathrooms. The location is good and the decor is opulent. However, check-in isn't until 4 PM, but the front desk staff was nice.

Le Plaza Brussels is a gorgeous, old‑school Art Deco hotel with big rooms, great cleanliness, and genuinely warm service. The location is perfect for exploring the city. The only downside was that the WiFi/TV connection in our room didn’t work, and even after asking a few times it wasn’t fixed. Still, overall a stylish and comfortable stay.

Overall a great place to stay, close to the center within 5 minutes, the breakfast however and drinks general was overpriced

The hotel facilities are quite old, but there are plenty of dining options nearby. The hotel itself has a great ambiance with a very distinctive charm; you often see influencers taking photos in the lobby. The cocktails at the hotel bar are also excellent, a drink during downtime really helps with sleep. It was a good experience overall!

Hotel bit dated, but clean and spacious, especially the lobby. The room was comfortable with a large bed and the bathroom was very big. I also appreciated the small entrance area with double doors, which was very useful for leaving coats and other items. One thing I noticed a bit weird was finding a Bible in the bedside table in 2026, something that felt more typical of the 90s. Overall a pleasant stay, staff very polite.

The hotel itself has a nice ambiance, the room was super quiet and had everything we needed. The location is super, everything was accessible with the public transportation or by walking.

Lobby looks amazing, room is decent but hotel staff gave me a lot of trouble before I was able to check in.

This was a very elegantly furnished hotel in the northern part of the city, near metro and train stations. Daily cleaning was efficient and unobtrusive. Kettle in room was provided with various teas and coffee. The gym is small but functional. The staff were helpful and friendly.