The Augustin Reviews

very good location and big rooms close to Midi and Square. arrived early in the morning paid 40 euros for early checkin.

I like to stay in this hotel every time I come to Brussels. The service is good, clean, the environment is good, the room is big, and safe. There is a fruit shop opposite and it is also very close to tourist attractions.

Very good location and very convenient to check inzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

The hotel staff was nice, but the air conditioner was broken, making it difficult to sleep, and the pillows were stained

分配給我們的房間是冷氣壞掉的，還欺騙我們是中央控制晚上便會有。但事實根本已在幾年前已經壞掉，一直沒有處理問題。此時，比利時已轉入夏天季節，酒店不願意跟我們換房間，只是給了三部風扇。根本配不上稱為四星級酒店！

L’hôtel The Augustin offre une propreté exemplaire avec des changements fréquents de draps, assurant un séjour confortable. Son emplacement stratégique, à 15 minutes à pied de la Grand-Place et à 5 minutes du métro, le rend idéal pour explorer la ville. Un choix recommandé pour une expérience agréable à Bruxelles.

Staff is very friendly and helpful. Breakfast is awesome. Rooms are large and comfortable

Good location with easy access to metro, train, and downtown by foot. Surprisingly quiet considering the location. Good water pressure and toiletries.

It's a nice, cosy little hotel. Staff were friendly and helpful. However, the surroundings could have been better. The security could have been improved. It felt like anyone could just walk in. The lifts can be accessed without a key card as does the rest of the hotel facilities.

The hotel is well located and looks good in the common areas. Unfortunately we were given a poor room on the top floor that had reduced headroom for about 1/3 of the space. The bathroom was particularly uncomfortable. When we checked in, we were told that someone had already been checked in under our name and the implication was that we were lucky to get a room at all. On the plus side, the bed was comfortable. Overall we were disappointed.

There is no parking available, was suggested to park at metered parking outside of the hotel. Car was broken into. Manager was more interested in deflecting blame than doing anything to help us deal with the situation. Left a really bad impression.

Loved the hotel. Walking distance to major attractions.

"The property falls short of the standards expected of a 4-star hotel. The air conditioner was malfunctioning, making our room uncomfortably warm at 29 degrees Celsius. Shockingly, we discovered that the AC had been in disrepair since July, and even in early September, it remained unresolved.Additionally, the lack of a ramp at the entrance meant we had to lug our heavy luggage upstairs to reach the reception desk. Unfortunately, there was no assistance from the staff with our bags. The absence of a restaurant was disappointing, as they only served breakfast in the morning.In light of these serious issues, it's evident that this hotel does not live up to its claimed 4-star status."Feel free to let me know if you'd like any further adjustments or if there's anything else you'd like to include.

Most of the rooms have broken airconditioning units. People are polite but can’t help. No water on the room - I asked and they served a bottle for free.