In any self-respecting hotel, you would expect basic amenities like toothbrush holders in the bathroom. There were none, so we had to place our toothbrushes on the counter by the sink. Even simple items such as a shower cap were not provided.
Housekeeping entered every morning without waiting after knocking. During heavy snowfall, the hotel made no effort to clear a path outside, and we had to walk through snow and frozen puddles to reach our taxi, while other hotels had cleared walkways for their guests.
On our last morning, my husband went to buy a coffee and was sent to the dining room. When he made a coffee, a staff member immediately questioned whether we had paid for breakfast and called reception to check, without giving him a chance to say he would pay. She then loudly announced, “Sir! You haven’t paid for the coffee!” as if he were trying to steal. He paid immediately and didn’t even take the change.
Overall, this hotel is no more than a three-star property. Management seemed absent, and the staff were unprofessional and inattentive
