Portofino Inn Burbank

Customer service was very good. Location a few minutes drive to main tourist attractions. Breakfast was great

Fair breakfast, very good service in reception and breakfast management

Pros: Nice water pressure, sparkling clean toilet, cold mini fridge (kept ice cream frozen and water bottles chilly from fridge), good tasting ice Cons: Weird clicking noise all night, trash not emptied, stained chaise, no bag for ice bucket, dirty soap tray Our room looked and smelled clean, but there was a pink stain on the chaise lounge, the soap tray had a brown circle of gunk on it, and there was still trash in one of the trash cans. I was not about to use an ice bucket with no bag in it, but at least the plastic cups were individually wrapped. The mini fridge was nice and cold, keeping our ice cream pints frozen and chilling out complimentary Kirkland water bottles in 20 mins. Even though I closed the shower curtain fully, and made sure the magnets were properly attached on the inside of the tub, there was a pool of water on the floor when I came out. The bed was decently comfortable and springy, but the bedspread was very thin and the "fitted sheet" was a flat sheet that was too small for the bed, not covering the bottom 2 inches on the top. The continental breakfast was full of somehow-dry danishes and chocolate filled crepes. Coffee was meh, cereal options were good, but I didn't see milk. I did see yogurt, but it didn't feel the least bit cold.

The stay at the hotel was nice. Staff is friendly and the cleaning team was good. Only thing is i did have a weird smell in my room during but thats it the other rooms were smelling fine.

Dated property, everything seems old. But staff are excellent. For the price definitely needs improvement.

So glad we found this hotel for our Universal Studios trip. It was a great location, just a 15 minute drive on back roads- no major highways to the Park. Clean, better than average breakfast, and cute vintage lunch diner on site. Also found a delicious Chinese restaurant across the street.

Room and furnishing were somewhat old. Staff were friendly and helpful though. Breakfast was simple but wholesome.

Hotel/motel was nice. You can tell the property is old but it’s so clean and well maintained, the maintenance/grounds keeper seems as he takes pride in his community and office/admin staff is nice resourceful. I am not giving a five star because breakfast area could be bigger, other then that clean, free breakfast, spacious rooms, and lots of parking. Pricing is reasonable for everything they offer.

very good location, very clean and excellent service, the only problem was that it was a little old and the bed was not the best