Candlewood Suites BURLINGTON CONFERENCE CENTRE by IHG

The hotel is so nice, the only thing that is not good is the design of the toilet's door.

It was great! Could have been a little bit cleaner in some areas but overall it was a comfortable stay.

The candlewood hallway smells bad and my shower didn’t get hot. The staff was helpful as much as they could. They were nice. I was refunded a little bit of funds for the inconvenience for the shower issue. Huge play area for the kids that’s was cool. The gym is also there and swimming pool. Other than those two issues I had a good time.

Appreciated the pet friendly rooms with walkout to grassy area!!

Was very happy overall, however, when I grabbed the spare blanket it was dirty, and the shower control seemed to have some problem which made it difficult to get the hot water working. That room space and comfort was good, the kitchen area was adequate, but would have like a kettle. Good storage.

Room wasn’t super clean and when it rained there were leaks everywhere.

The advertisement said come to our renovated room with new high definition TV’s. I booked a room for 3 nights as a getaway for my wife and I to relax, watch Netflix / Amazon on these High Definition TV’s. The advertising was very misleading. The TV’s aren’t internet enabled so all you can watch is cable. How many people watch cable in this day and age?? My wife and I spent all of 15-minutes in the room and asked to be checked out because the room didn’t meet expectations. I was told I still had to pay for 1 night and the other 2 nights would be refunded in 3-5 business days. I still have not received the 2-day refund and it still stings that I am out of pocket $180 for spending 20 minutes in a room. Terrible experience!!

Clean room. Our suite had all the amenities we needed. The hotel was very nice and the staff were friendly.