The hotel I stayed at unfortunately fell far short of my expectations. Here are the negatives I experienced:
Parking Problem: The parking service stated on the hotel's website did not actually exist. The hotel did not provide any parking space for my own vehicle.
Reception Service: The reception service was extremely bad. I had to wait for the staff to finish their smoke break. Every time I went to the reception, I could not find anyone, the indifference was at its peak.
Cleanliness: The cleanliness of the rooms was very bad, as if they had not been cleaned for months. When I conveyed my complaint to the hotel management, instead of sending a team to clean, they gave me a broom and we had to clean our rooms ourselves.
Room Condition: The rooms were quite large (more than 80 square meters), but completely neglected and lacking in service. There were only beds, a small refrigerator, a closet, a very small TV, a table and two chairs. It was unbelievable that there were so few items for such a large room.
Deficiencies: There were no basic needs such as towels, bathroom slippers or shampoo in the room. Also, the bed covers smelled extremely bad; It looked like it hadn't been changed or washed for a long time.
Payment Problem: Credit cards were not accepted at the reception during payment and I was asked to pay in cash. This situation surprised me a lot.
Complaint Result: I reported the situation to the hotel manager the day after my reservation. They sent a team to clean the room but all they did was mop the floor superficially. Not even 40% of the dirt in the room was cleaned and no other problems were resolved.
Conclusion: This hotel is definitely not a place to visit again. I don't recommend it to anyone. My experience was a complete disappointment.
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