Brown Suites Busan

The accommodation was amazing. The check-in process was smooth and hassle-free. Being directly connected to Busan Station adds to the convenience whether you just arrived from Seoul or you want to traverse around the city by metro. It’s hard to believe you can get great views of the city from this stay alone. The rooms were quite large and spacious that you can bring a decent size family or a group of friends to stay. Although I can attest to other reviews’ complaints of the water heater in the shower, all the positives just trumps it. Would love to come again with friends next time.

It is a quiet hotel with high security, located a 5-minute walk from the passageway connected to Busan Station. It had a self-check-in and check-out system, and it was convenient to have a convenience store, Sushi buffet restaurant, and library on the lower floors.

Title: A Nightmare in Busan – Absolutely NOT a 4-Star Hotel! Stay Away! Rating: 1 / 5 As an experienced traveler who has visited 72 countries for business and leisure—staying in hundreds of accommodations ranging from luxury resorts to hostels and tents—I can confidently say that our family stay at Brown Suites Busan was one of the absolute worst hotel experiences of my life. This property does not deserve its 4-star rating on Trip.com. Here is why: No Reception & Confusing Self Check-In: Finding the property was a nightmare. There is no traditional front desk; everything is managed via complex apps and vague digital instructions. After a long, exhausting international flight, struggling just to figure out how to enter the building and get keys is unacceptable. Terrible Logistics in August Heat: Support chat was painfully slow, offering canned responses like "we are checking." When we finally reached a staff member on the 2nd floor, we were given keys and instructed to haul 5 heavy suitcases through a hot, humid underground parking garage just to find the correct elevator. Disappointing View: Being a tall high-rise building, we had reasonable expectations of enjoying a sea view. Instead, we were terribly disappointed to find that our window faced a neighboring building and an active construction site. Unbearable Garbage Stench (Avoid Room 1003!): Upon reaching our floor, we were hit with a revolting smell. Room 1003 is located directly next to the floor's garbage chute. The stench was so overwhelming it made us gag. Support's only solution after a long wait was to spray cheap air freshener. For all 4 days, my family had to literally sprint through the hallway holding our breath. Terrifying Nighttime Fire Alarm: At 2:00 AM, our entire family was jolted awake by a blaring fire alarm with announcements only in Korean. With no reception desk and zero chat support available at that hour, we were left panicked and confused. Isolated Location & Lack of Amenities: The location near Busan Station and the passenger port is completely dead. There is only one coffee shop, a couple of CU convenience stores, and a single sushi restaurant. If you are hungry outside of that, you are out of luck. We had to take taxis everywhere—to the main beaches, fish markets, and key attractions. Our stay in Busan was too short to waste time changing hotels, but I deeply regret not leaving after the first night. Save yourself the stress, health hazard, and frustration—do NOT book this place.

Unmatched descriptions from the actual product. Trip.com should have done a better job.

Comment: We are 5 adults and one child living at Family suite Ocean C room for 5 days. It is a nice and well furnished apartment with clean area, Busan port and bridge view. Helpful staff and efficient remedial services for induction cooker & faucet repair. However, 1) bath room water temperature is fluctuating , resulting in water that alternates between freezing cold and scalding hot. 2) The faucet was broken. After we complained, we were told to keep using it, and a few days later it completely detached. Area was left uncleaned after repairs. 3) The smart home control panel and induction cooker are not working. 4) delayed messages for check in procedure linkage. 5) sewage smell from toilet 6) It is 15 minutes waking distance to Busan Subway even going through the connecting bridge

I stayed here with my children, and it was a very unique and enjoyable experience for us. We usually live in a detached house, so staying in a high-rise apartment with a beautiful night view and views of the sea felt really special. It was also our first time staying at a place without a front desk, but everything was easy and convenient, and we had no difficulties at all. The room, bedding, and facilities were all very clean and comfortable. The location was another big advantage. We had an early morning flight, but it only took about 20 minutes to get to the airport, which made our trip much easier. It was also well connected to Busan Station, so we could easily visit the station and enjoy the many food options there. Overall, we had a very comfortable and pleasant stay with our family. I would definitely consider staying here again the next time we visit Busan.

We rented a suite for 2 adults and 4 children for 2 days. We got an amazing apartment with an amazing view towards the sea. The place was very big, luxurious, clean and tidy. We really enjoyed this hotel. It is about a 10 minute walk to Busan main train station.