Paradise Hotel Busan

The location and facilities are excellent. The room was very clean and everything was thoughtfully designed. The room itself was spacious enough, and the lobby had many shops. Plus, all the nearby shops were within walking distance.

The room was decent; although a bit old, it was well-maintained. The front desk staff were excellent, speaking fluent English and Japanese. The hotel is very close to the beach with beautiful sea views, and the facilities are complete and comfortable.

The hotel has a great view, but the service was a bit lacking. Even though I arrived at 2 PM, I had to wait until 3 PM to check in. After checking in, I waited a long time for a staff member to bring my luggage to the room. I finally had to call to remind them before a female attendant brought it up.

How do I put this? The room didn't feel very clean; there were small stains on some of the duvet covers. The room itself was also quite small, and the hotel assigned us to the lowest floor, so there wasn't a good view. I feel like the price mostly covers their hot spring facilities. If you're out exploring during the day and don't plan on using the hotel's hot springs, I'm not sure this place is really worth booking.

Facilities: Well-equipped. Ambiance: Excellent. We stayed in a new building with a balcony room. Sitting on the balcony, listening to the sound of the waves, gazing at the sea, and sipping coffee was incredibly relaxing. Service: The front desk staff who handled our check-in and check-out were very warm, thoughtful, and professional. Cleanliness: The hotel is very clean and hygienic overall. However, one day, we left in the morning after tidying the bed ourselves, but when we returned in the evening, the bed was very messy. I immediately wondered if housekeeping hadn't cleaned that day. I also questioned why the bed was so messy. So, I checked the trash can, and it had been emptied. Does that mean housekeeping doesn't make the beds??? I then looked closer at the bed and noticed that a small part of the duvet inside the duvet cover was exposed. When we left, the bed was tidied, so why was it so messy when we returned, with part of the duvet exposed? Upon closer inspection, there were bloodstains, which made me feel very uneasy. What could be the reason for this? I even wondered if housekeeping, while tidying the bed, tried to change the sheets, discovered bloodstains on the duvet, and then didn't replace it promptly, or forgot to, or something else? I was very upset at the time and immediately called the front desk to explain the situation. But after waiting a while, no one came up. So I went down to the front desk to explain the situation in person. The front desk staff was very helpful and said that the housekeeper had already gone up to tidy and bring clean linens to the room for replacement, and suggested we go up and check. I went up again and found that the housekeeper had only tidied the bed and hadn't changed anything. I immediately asked the housekeeper, in front of her, "Didn't the front desk explain the reason clearly to you? Didn't you see that the exposed duvet core was dirty with bloodstains?" I immediately pointed out the spot to her, and she then apologized and said she would immediately bring clean replacements. Sigh..... Overall, the hotel's location, ambiance, and service are all good, and the issue was resolved. Sigh......