Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Mar 15, 2026|Double Room
l3unnyThis place is awesome!! I can feel that a lot of thought has been put in when they came up with services/things the hotel guests might like to have eg extensively long hrs for public bath, free ramen for supper, free icecream after bath, free yakult kinda drink for morning, massage chair, manga comic books to read, free dessert and water in fridge in room ….and the hotel is close to merikan park as well as train station! Absolutely loved my stay!
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Price per night from:$82
Posted on May 11, 2026
Gin1412Kobe is an excellent destination for a comfortable family trip with kids. It offers mountains, the sea, cable cars, parks, an aquarium, a Ferris wheel, night views, and shopping. We chose this hotel purely for its convenient location, especially with children. It's right above Sannomiya Station, Kobe's largest transportation hub (buses, private railways, JR trains all in one place), making getting around incredibly easy. The room wasn't huge but perfectly adequate. It's a shame we weren't assigned a high-floor room this time; we would have loved to enjoy the city's night view from up there. I hope Trip.com can pay more attention to requests from Black Diamond members. We look forward to visiting Kobe again, and if we're not staying overnight at Arima Onsen, this hotel will definitely remain our top choice for 2-3 nights.
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Price per night from:$89
Posted on Apr 6, 2026|Standard Twin Room
Guest UserThe double room was quite a bit more expensive than the king room, but it was very spacious and clean inside, truly comfortable 👍 The front desk is on the second floor, and there's a lounge next to it. It seems like they offer free snacks in the afternoon, but we didn't get to try them.
The location isn't far from Sannomiya Station, but it felt like a maze around there 😵💫 Plus, with the skybridge under construction, several directions were blocked, so it took us ages to find our way in and out every time 🙃 And we had to go up and down that complicated skybridge—maybe I'm just bad with directions… It's about a 10-minute walk to the airport bus stop, which isn't super convenient if you're hauling luggage.
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Price per night from:$50
Posted on Jun 23, 2025
Guest User
This hotel pleasantly surprised me. I had initially expected it to be average due to the low price, but I was surprised by the elegant style and excellent service. The location is quiet in the heart of the city, and Kobe is not a big city, making it very convenient for getting around. Overall, I highly recommend it. The breakfast was very rich and delicious.
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Price per night from:$51
Posted on Jun 2, 2026
Guest User
This hotel is quite close to JR Sannomiya, Hankyu Department Store, and the bus stop for Kansai Airport, though you'll need to cross a couple of traffic lights. It's a bit further from the bus stop where you arrive from Kansai Airport in Kobe and the bus stop for Arima Onsen, but overall it's acceptable, as Kobe is small and walking with luggage isn't a problem. Montbell and Patagonia are just a 2-minute walk away. It's an older hotel, but the exterior is very grand. The foreign front desk staff speak excellent English. You can store your luggage on the day of check-out and also before check-in. For under 300 [currency, e.g., Yen/CNY] without breakfast, it's fantastic value for money for a one-night stay.
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Price per night from:$38
Posted on Jul 19, 2026|1 Queen Bed Standard City View
XiaotaotaoThis was our top choice hotel for summer school in Kobe, and the school bus stopped right downstairs, making daily commutes incredibly convenient. The hotel's location is excellent, about a 15-minute walk from Sannomiya. Getting to Shin-Kobe Station for the Shinkansen, Sannomiya Station for the JR lines, or simply taking the subway from downstairs is all very easy. There are also bus stops right outside for trips to Rokko or Sannomiya. You can also catch a bus from Shin-Kobe Station, accessible via a connected walkway, to areas like Umie, Kobe Harborland, and Meriken Park. Even trips to the outlet mall and Kobe Airport are easily manageable. So, transportation truly is a breeze.
The hotel itself has a good number of rooms, and the front desk area is grand, spacious, and open. There was a minor hiccup during check-in, but the staff resolved it immediately. We stayed on the 29th floor, the highest non-executive floor, which was relatively quiet and offered fantastic views. We could see the Nunobiki cable car station right next door and the ocean in the distance. At night, enjoying the city lights from our room was truly delightful.
The room was a good size, offering plenty of space to move around, and even had a sofa and a desk, which was perfect for my daughter to do her writing. The two complimentary bottles of mineral water each day tasted great, and the aluminum cans were very light to carry out. The shower had excellent water pressure, making both showering and bathing very comfortable. The hairdryer was a little weak, though, taking a bit of time to dry hair.
Hotel breakfast was an absolute highlight! First, I want to commend every single dining staff member for their meticulous and thoughtful service. We dined in the restaurant every day during our half-month stay, and after just a few days, the staff recognized us. They would always smile and greet us proactively when we entered and exited the restaurant, which felt very welcoming. The breakfast itself was incredibly rich, with a full selection of vegetables and fruits, both in quantity and quality, making the breakfast-included option highly recommended. During this time, we did cause a little trouble once or twice 🙏 and we are truly sorry for that. However, the staff were incredibly friendly and responded very promptly, which deeply touched my daughter and me. Thank you again for your hard work; your service was truly exceptional!
The housekeeping staff were also very thorough and attentive. Every day, as soon as I hung the 'do not disturb' sign and left, they would immediately spring into action. By the time I returned, the room was already spotlessly clean.
We hope to have the opportunity to stay here again for a while next year.
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Price per night from:$38
Posted on May 26, 2026
jhbennyThe location is great, just a 7 to 10-minute walk from Sannomiya in the city center. Breakfast at Matsuya next door to the hotel offered four good options. Most importantly, the price was very reasonable, and the room size was decent for a solo traveler. Overall, it's a good accommodation choice in Kobe.
Ctrip's hotel navigation was slightly off, taking me to the back entrance, but it's actually right on the main street, and the location is excellent.
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Price per night from:$57
Posted on Jun 17, 2026
Guest UserThis hotel offers good value for money. The front desk lady was very helpful; she even allowed us to check in early when my family member wasn't feeling well. The room wasn't too small, there was enough space to open a 28-inch suitcase. The hotel's location is excellent, right across from where the airport bus drops you off, and very close to Sannomiya Station. There are many restaurants nearby. The only minor issue is that due to road construction, you have to access the hotel through an inconspicuous alleyway, which is easy to miss if you're not paying attention.
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Price per night from:$49
Posted on Dec 1, 2025|Standard Twin Room - Non Smoking
Guest UserThe room facilities were decent, and the front desk service was very warm and welcoming. However, there was a noticeable 'newly renovated' smell in the room. The hotel's location is excellent, very close to the subway station with a shopping street nearby, though I didn't get a chance to explore the area during my stay.
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Price per night from:$36
Posted on May 24, 2026
Guest UserChecked in on the top floor - superior floor.
However the cleanness of the room was unsatisfactory
The toilet was smelly like urine
There was something disgusting big black dust on the ventilator on the ceiling
i was shocked at first I thought it was a mice
I requested to change to another room but the receptionist said this room type was already full
And then the receptionist came and cleaned the dust with his bare hand
The dust non stop came out from the ventilator
The dust spread on the bathtub
The receptionist spent ten minutes and used all the towels in the toilet to clean
He returned the new towels afterward
That’s it ?! Not even a drink to me to express apology ?!
Anyway, except the toilet i like the room. It was big
The receptionist doesn’t know English. we use phone to communicate
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Price per night from:$35