Residence Inn by Marriott Grand Rapids West

I did not like all the pot holes on the property. The back door did not work, our room key did not work in it.We enjoyed our clean suite, large and comfortable. The breakfast buffet was amazing. There was almost everything you could think of. The server at breakfast was very friendly and always eager to please and assist where necessary. We enjoyed our stay very much. Thank you.

The staff is amazing!!! So friendly and welcoming! Amazing breakfast and excellent customer service!

This use to be my favorite hotel to stay at whenever I had business in this area of MI. It has been over a year since i had business in the area and was so sad to see the deterioration of this lovely hotel. The doors to the 2 rooms I purchase never fully shut unless you pulled or pushed on them an issue that the hotel staff is aware of. The key to one room would not work, after talking to the front desk their answer was jiggle the handle and pull up on the handle once you place the card in. Again, the staff knows this is an issue and all door issues could be a dangerous situation. One of the first rooms we entered smelled of smoke and disinfectant cover up spray with carpet bunched up here and there. The staff was very accommodating and moved that room, only to open the door to another room full of bunched up carpet. But at least it didn’t smell. Those quaint fireplaces that you look forward to after a long day of work for relaxation, well they do not work. The staff was kind, generous and helpful. They went beyond to make things better and want their customers to be happy. I got the impression that they have tried to get the issues I described fixed and no one is listening to them. I hope corporate reads this and makes some major updates to this hotel the I regarded as lovely.

Everything was fine except music at night from somewhere outside could be heard in our room when the window was open.

Wonderful room setup and a fantastically helpful gentleman running the breakfast room

I was in a room for people with disabilities though not very disabled. The room would have been great for someone who was. Loved the lay-out and with children would have been nice. The only bad thing for me was the water in all areas about 9:30 A.M. was barely lukewarm. My husband barely stood in the shower a minute. I am hoping if you got up early it would have been better. Loved being able to set temp in the room at your exact preference. Felt like a foam mattress and we both got hot and a big reminder to put temp down at night. Mattress okay as long as we kept on our sides. The middle had a valley. The price at a level we could live with cold water for one morning. Desk people were very pleasant. If you don't expect luxury and can sleep with some noises it was a very convenient location for us with lots of stores and restaurants nearby. Liked the nice fridge and room arrangement. If you take food,take paper plates etc. Also no hair dryer. Vanity sink in separate room. It felt safe and clean and nicely decorated. Also good parking and location.

We were in town for a volleyball tournament. Very nice day. Friendly staff, quiet rooms, convenient, location, and excellent breakfast.

The sinks and tub was clogged and tub dirty had to clean x2

A lot noise in the hall from other visitors. Playing in the hall. Hard to sleep. Hall was trashed. Staff was quick to respond.