Hotel Sogo Cabanatuan Reviews

Response from Property: "Thank you so much for your kind words! We’re thrilled to hear you enjoyed our prime location near SM Cabanatuan and Jollibee. Maintaining a clean and accessible space for our guests is our top priority, and we’re glad it made your stay more convenient. We hope to welcome you back soon!"Hotel Sogo CabanatuanManagement Team

Response from Property: Maraming salamat po for your kind words and the "Very good" rating! We are thrilled to receive such positive feedback.We are so happy to hear that our staff was "very accommodating" and that you enjoyed a stay in a room that was both clean and fragrant ("malinis at mabango"). Maintaining these high standards is our top priority, and your recognition of our team’s efforts means a lot to us.We truly appreciate your business and hope to have the pleasure of welcoming you back for another "very good" stay soon!Muli, maraming salamat po!Sincerely,Hotel SogoCabanatuan

Response from Property: Wow! We are absolutely thrilled to receive a perfect 10/10 "Outstanding" rating! Thank you so much for this wonderful feedback.We are especially proud to hear that you experienced "good service" from our "good staff." This is the highest compliment, and we will certainly share your comments with the entire team. Their commitment is what makes experiences like yours possible.Thank you again for choosing to stay with us. We sincerely look forward to welcoming you back again soon for another outstanding visit!Best regards,Hotel SogoCabanatuan

Response from Property: That is wonderful news! We are absolutely ecstatic to receive a perfect 10/10 "Outstanding" rating and read that your stay was "fun and awesome!"We are truly happy that you enjoyed the service and that we were able to meet your expectations. The greatest compliment we can receive is your promise that you "will book again at Sogo." We can't wait to welcome you back!Thank you again for choosing Sogo. We look forward to your next visit!Best regards,Hotel SogoCabanatuan

Response from Property: Thank you for taking the time to share your feedback. While we are grateful that you "like the food," we are truly sorry that several significant issues impacted your overall experience.We sincerely apologize for the inconvenience and discomfort caused by the following:Noise at Night: We are very sorry that the noise disrupted your rest. We take the comfort and sleep quality of our guests seriously, and we are immediately briefing our night staff to ensure noise monitoring and guest courtesy are strictly enforced in all areas.Smoke Smell: We apologize if your room smelled of smoke. We are a non-smoking facility, and we are investigating this room immediately to ensure it is thoroughly treated and that all guests comply with our smoking policy to prevent this from happening in the future.We appreciate you bringing these issues to our attention, as they are crucial for our improvement. We hope that you will allow us another opportunity to provide you with a quiet, comfortable, and outstanding stay in the future.Sincerely,Hotel SogoCabanatuan

Response from Property: Thank you for sharing your feedback with us, and we are sorry to hear that you did not feel entirely satisfied with the overall experience, particularly regarding the cost.Regarding your concern about the amount charged to your credit card, please be assured that the total amount paid reflects the rate agreed upon at the time of booking, including any applicable taxes or incidental fees.We truly value your business and hope that, on a future stay, we can better demonstrate the high value and excellent experience we aim to provide for every guest.Sincerely,Hotel SogoCabanatuan

Response from Property: "Thank you so much for the fantastic review! We're thrilled to hear that you found the place clean and new, and that you enjoyed our food. We work hard to maintain a great atmosphere and delicious quality, so your feedback means a lot! We can't wait to welcome you back soon."Sincerely,Hotel SogoCabanatuan