Tropical Casa Laguna

Tropical Casa Laguna is a very relaxing and beautiful hotel. The rooms are tastefully decorated with woodgrain tile and comfortable beds, the pool area is huge and beautiful with a swim up bar, everything is extremely clean, there is a large on-sight parking lot, and it's centrally located in the heart of Cabarete. Everyone was very friendly and helpful, including the security guards at the front gate. It was a great stay!

Horrible beds; rock hard. No hot water. System runs on solar power, no sun= no hot water. Several Long term travellers reported no hot water in weeks! Room full of mosquitoes upon check in. Asked for a different studio/kitchen room, lied about availability and offered a lower valued room instead for same higher price. Saw on internet studio/kitchen rooms were available. Decided to check out early, no refund of course, as the beds were so bad I suffered with very sore back. The only plus is the location to beach and restaurants.

I am an honest man and do not like leaving negative reviews, but felt like everyone should be warned. This is not a three or four star hotel. As soon as we were checking in, we knew we were in trouble. We immediately asked for another room, but were denied. In subsequent in-person, communication and emails they claim that they tried to show us other rooms while present, but that we declined. That is an untruth. Upon arrival, they informed us that there may be no hot water on cloudy days! Further, they informed us upon check-in that the TV only had Netflix and YouTube. Worse, our TV didn’t even work. There were small bedside tables, but no place to lay luggage in the room, no table or desk. Room was was extremely small —and plain. The compound itself is nice enough, nice pool area—but the pictures to promote the resort are framed in such a way as to misrepresent. We tried negotiating with the management on multiple occasions, but they kept saying that we were free to try other rooms, but we had already moved and were in another contract. Claims there is direct beach access, but you do have to cross the road and walk for a bit. Not terrible, but I would not call it direct beach access. claim bilingual staff, which was not the case. We asked for a financial compromise of any sort—denied. We stayed one night (out of the14 reserved) and then left for the Velero Resort, which is just down the road. Very very nice. Highly recommend that resort. Character matters…so buyer beware.

The location was fantastic. The complex has everything you need, pool is well maintained.

The room was average and had the balcony door handle broken so I could not lock it. The electric plug beside the bed was out of the wall. Both things I told the guy at the reception. The men at the pool bar was great and helpful because of the rain. The walkways are not great illuminated at night and can be very dangerous especially in the rain because you can't see the lower spots. Checking in was long because of only 1 women at the counter. The price is a little high overall. However the location is great.

We stayed for its central location. We were blessed by the staff. They were so very kind and helpful. Jose, the bartender, is now a dear friend. We visited for the culture and community…they delivered.

The room was clean and tidy. The receptionist was very friendly and helpful