The staff were courteous and accommodating, which I appreciated. However, my overall stay was disappointing due to several issues with the room and hotel facilities.
The room was dirty and had a strong unpleasant odor. The following day, there was no water available, and I was instructed to use the shower on the 3rd floor even though my room was on the 5th. The area opened for guests to shower had boxes on the floor and an unpleasant smell, giving the impression that it was not properly prepared or maintained for guest use.
To make matters worse, despite these issues being beyond our control, our request for a one-hour late checkout was declined. Given the inconvenience we experienced, a small gesture of flexibility would have been greatly appreciated.
While the staff were friendly, the poor condition of the facilities and the lack of consideration in addressing these issues made for a very disappointing stay.