Pacific Hotel Cairns

Pacific Hotel Cairns Reviews

Pacific Hotel Cairns

43 Esplanade, Cairns, Queensland, 4870, AustraliaView Hotel Details
Pacific Hotel Cairns
Pacific Hotel CairnsPacific Hotel CairnsPacific Hotel Cairns
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Guest Reviews of Pacific Hotel Cairns

8.6/10
Very Good
132 review
Verified reviews
Location9.2
Amenities8.1
Service8.6
Cleanliness8.5
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All reviews(132)
Positive reviews(121)
Reviews with photos/video(38)
Large rooms(13)
Convenient for shopping(13)
Clean pool(9)
Great swimming pool(9)
Easy to get around(8)
Close to beach(7)
Average towels(6)
Many amenities(5)
Negative reviews(11)
Justinleefh
Superior King Balcony Room
Stayed in Sep 2025
Traveling with friends
14 review
4.5/10
Posted on Nov 3, 2025
I am very disappointed with the hygiene in the hotel. Towels and pillow are so dirty. I have complained three times about it. Choose another hotel please.
CARLOS ANDRÉS MARTÍNEZ CRISTANCHO
Executive King Room
Stayed in Sep 2025
Solo traveler
57 review
10/10
Outstanding
Posted on Oct 9, 2025
Excellent location. Spacious rooms. Clean and very convenient. Next to the marina where all the excursions start.
Guest User
Executive King Room
Stayed in Jul 2025
Couple
1 review
9.5/10
Amazing
Posted on Sep 2, 2025
I had such a great experience staying at this hotel. From the moment I arrived, the staff were welcoming and ready to help. The room was clean, comfortable, and well-equipped with everything I needed. The location was perfect—close to many restaurants, and beach yet quiet enough to relax. I would definitely stay here again and recommend it to anyone looking for a comfortable and enjoyable stay.
Guest User
Superior King Balcony Room
Stayed in Jul 2025
Business traveler
2 review
9.5/10
Amazing
Posted on Aug 22, 2025
Staff were fantastic, rooms were well equipped, clean, comfortable and spacious. The only downfall was very limited parking, but luckily I booked parking beforehand.
Guest User
Deluxe King Balcony Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on Jun 3, 2025
Beautiful hotel to stayed.
Paprotka
Superior King Balcony Room
Stayed in Nov 2024
Family
8 review
9.5/10
Amazing
Posted on Dec 30, 2024
Cairns is a nice, warm, green city. The location of the hotel is great, close to the restaurants, shops, promenade where you can enjoy walking or running along the sea. The room is spacious, clean, comfortable bed. This room has a view of the mountains and the parking lot.
Response from Property: Thank you very much for your review. We truly appreciate your feedback and look forward to the opportunity to welcome you again in the future.Kind regards,Pacific Hotel Cairns
Guest User
Superior King Balcony Suite
Stayed in May 2025
Couple
3 review
7.5/10
Posted on Jun 22, 2025
The hotel room had no wifi for our entire 3 night stay. We were told twice someone would come and check it. No one did, and then we were told they were changing their ISP. Hotel is in a great location and the room was lovely but they need to double glaze the windows as the street noise was very loud.
Response from Property: Dear Guest,We sincerely apologize for the WiFi outage during your stay and for not following through on our promises to resolve it. We also apologize for the street noise disruption.Thank you for the positive feedback about our location and room quality. We're working to address both the connectivity and noise issues to improve future guest experiences.We appreciate your understanding and hope to welcome you back.Best regards,Pacific Hotel Management.
Rod Wentworth
Superior King Balcony Room
Stayed in Apr 2025
Solo traveler
2 review
8.0/10
Very Good
Posted on May 30, 2025
The hotel staff were nice. I was given a disability room rather than a normal one, and they found me another promptly and with a smile. Great location. The one issue was terrible wifi. It was one step above dial-up and took forever for emails or social media to load. I was told it was being corrected, but it did not happen when I was there.
Guest User
Superior King Balcony Room
Stayed in Jul 2025
Business traveler
3 review
9.0/10
Great
Posted on Aug 18, 2025
No gym. Old facilities but great location. Rooms ok. Staff friendly
Guest User
Executive King Room
Stayed in Mar 2025
Couple
33 review
9.5/10
Amazing
Posted on Jun 8, 2025
We stayed in the lovely and spacious executive king room, but unfortunately had to move to a deluxe king room with a balcony on the second night due to the executive room being fully booked. We were somewhat disappointed as the deluxe room felt older and less well-maintained, a noticeable downgrade. However, we appreciated the convenient second-floor area with complimentary coffee, books, and games, and the hotel's location was ideal; close to restaurants and shops yet peaceful.
aloeBila
Superior King Balcony Room
Stayed in Feb 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Mar 11, 2025
All the other things are really nice, but the wifi cannot be connected in my room. I asked help from the reception, after they checked the wifi connecting conditions, they kindly changed room for me. However, when I came back to the room at night, the wifi cannot be connected again for the rest of the night and the morning after. Also, there are no provides for stuff like shaving kit, body cream. But their service is good and kind.
Response from Property: Thank you for taking the time to share your experience. We're glad to hear that you found our service kind and helpful, and we appreciate your positive comments. However, we sincerely apologize for the ongoing issues with the Wi-Fi connection, as well as the lack of certain amenities in your room. Your feedback has been shared with the relevant teams to address the connectivity problems and to review our in-room amenity offerings. We truly value your input and hope to have the opportunity to provide you with a more seamless stay in the future.Kind regards,Pacific Hotel Cairns
Guest User
Deluxe King Balcony Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 31, 2025
Great place to stay near everything walking distance to 👍
Guest User
Executive King Room
Stayed in Dec 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 20, 2025
Great central location. Room was modern and beautifully decored. Staff were friendly and courteous.
Response from Property: Thank you very much for your review. We truly appreciate your feedback and look forward to the opportunity to welcome you again in the future.Kind regards,Pacific Hotel Cairns
Guest User
Deluxe King Balcony Room
Stayed in Mar 2025
Family
2 review
7.0/10
Posted on Apr 11, 2025
it is very central outlook was not that good as we were at the back
Response from Property: Thank you very much for your review. We hope we can host you again in the future and to have availability for the rooms that look out on the Esplanade - unfortunately the allocation is always up to availability.Kind regardsPacific Hotel Cairns
Guest User
Superior King Balcony Room
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 24, 2025
Our stay was comfortable for the 3 nights, great location, close to all amenities.
Response from Property: Thank you very much for your review. We truly appreciate your feedback and look forward to the opportunity to welcome you again in the future.Kind regards,Pacific Hotel Cairns